وظيفة أخصائي خدمة عملاء لدى رؤية المستقبل في منطقة المدينة المنورة

Future Vision for Health Training is a Saudi company specialized in providing accredited healthcare training, professional development programs, and diploma programs. We offer a wide range of healthcare training courses, professional certifications, and educational diploma programs in collaboration with recognized local and international organizations.

We are currently looking for a Customer Service Specialist to join our team in Madinah.

• Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.
• Provide accurate information about our courses, programs, diplomas, and services.
• Assist customers with registration, bookings, payments, and other inquiries.
• Follow up with customers and ensure a smooth customer experience.
• Handle customer complaints and concerns professionally and efficiently.
• Coordinate with other departments to resolve customer requests.
• Maintain accurate customer records and follow up on pending requests.
• Update and manage customer information through the company’s CRM system.

• 1-2 years of experience in Customer Service or a related field.
• Excellent English communication skills, both written and spoken.
• Hands-on experience with CRM systems, preferably Zoho CRM.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional and positive attitude.
• Ability to work under pressure and handle multiple tasks.
• Good computer skills and proficiency in Microsoft Office.
• Ability to work effectively as part of a team.

Location: Madinah, Saudi Arabia

Workplace: On-site at the company premises

Working Hours: Shift-based

If you are passionate about customer service and looking for an opportunity to grow within a professional and dynamic environment, we would love to hear from you.