Sary تعلن عن وظيفة Key Account Manager في مكة المكرمة

Role Summary

The Key Account Manager owns and grows the company's most strategic customer

relationships across Makkah and Madina, including five-star hotels, advanced catering

companies, and other high-value accounts. This role requires an established sales professional

with a strong, ready network of decision-makers in the local hospitality and catering sector, and

a track record of managing large, complex accounts end-to-end.

Key Responsibilities

• Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers,

and similar premium clients) across Makkah and Madina.

• Leverage existing, ready relationships and network with key decision-makers to open

new high-value accounts.

• Develop and execute account plans that grow revenue, share of wallet, and long-term

contract value.

• Serve as the primary point of contact for strategic clients, ensuring high service levels

and swift resolution of escalations.

• Negotiate pricing, contracts, and service agreements in line with company policy and

profitability targets.

• Conduct regular business reviews with key clients to track satisfaction, usage, and

growth opportunities.

• Monitor market trends, competitor activity, and customer needs within the premium

hospitality and catering segment.

• Collaborate with operations, supply chain, and customer service teams to guarantee

seamless account delivery.

• Prepare accurate sales forecasts, pipeline reports, and account performance updates for

management.

• Represent the company at industry events and client meetings across both holy cities.

Qualifications & Experience

• 10+ years of sales/account management experience, with a proven, ready portfolio of

contacts and accounts in Makkah and Madina.

• Demonstrated experience managing large accounts such as five-star hotels, advanced

caterers, or similar premium clients.

• Strong negotiation, relationship-management, and strategic account-planning skills.

• Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-service

market.

• Bachelor's degree in Business, Marketing, or a related field (preferred).

• Fluent Arabic and strong English communication skills.

• Willingness and ability to travel regularly between Makkah and Madina.

• Valid Saudi driving license and own vehicle preferred.

Key Performance Indicators (KPIs)

• Revenue growth and retention across assigned key accounts.

• Number of new high-value accounts acquired.

• Client satisfaction and contract renewal rate.

• Forecast accuracy and pipeline health.