وظيفة مشرف متجر شاغرة لدى مجموعة فقيه الصحية بجدة

Job Purpose:

To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards.

Key Responsibilities and Duties:

• Achieve store sales targets and improve conversion & ATV.                         
• Execute promotions and ensure daily sales follow-up.                         
• Act as store owner accountable for revenue and results.                        
• Ensure delivery of excellent customer service standards.                         
• Handle customer complaints and ensure resolution.                         
• Build customer relationships and support retention.                        
• Supervise and guide store team on daily performance.                         
• Ensure proper scheduling, coverage, and productivity.                         
• Provide on-floor coaching and support team development.                        
• Manage daily store operations (opening, closing, readiness).                         
• Ensure store cleanliness, display, and brand standards.                         
• Handle maintenance, operational issues, and store needs.                        
• Ensure product availability and stock accuracy.                         
• Monitor fast/slow-moving items and report gaps.                         
• Maintain proper display and merchandising standards.                        
• Ensure accurate invoicing and POS usage.                         
• Monitor insurance transactions and compliance.                         
• Prevent errors, misuse, or policy violations.                        
• Monitor store expenses and ensure cost efficiency.                         
• Ensure proper cash handling and daily closing accuracy.                         
• Track pending orders and reduce undelivered sales.                        
• Report on store performance, risks, and issues to Area Manager.                         
• Coordinate with merchandising, marketing, and operations.                         
• Ensure timely and accurate reporting.                        
• Ensure adherence to company policies and procedures.                         
• Maintain safety, regulatory, and operational standards.                         
• Act as role model in professionalism and discipline.                        
• Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards.                        
• Other duties as assigned within the scope of the job.

Skills and Abilities:

• Strong sales and store management skills. 
• Ability to lead small teams and drive performance. 
• Good understanding of POS, insurance, and store operations. 
• Strong problem-solving and decision-making ability. 
• Ability to work under pressure and manage multiple tasks.

Experience:

• 3-5 years in retail/optical operations.

Education:

• Bachelor’s degree (Optics or related preferred).

Language:

• Excellent command of oral and written English and Arabic.

Licenses / Certifications:

• N/A