مجموعة فقيه الصحية تعلن عن وظيفة فني بصريات في جدة

Job Purpose:

To deliver high-quality optical services and drive sales performance by providing accurate, excellent customer experience, proper insurance handling, and ensuring zero-error product delivery.

Key Responsibilities and Duties:

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).                     
• Drive conversion, upselling, Cross-selling and promotions execution.                     
• Achieving his individual sales targets and supporting store performance                    
• Deliver a professional end-to-end customer journey.                     
• Handle customer inquiries and complaints effectively.                     
• Build customer loyalty and long-term relationships.                    
• Read and interpret prescriptions accurately.                     
• Perform contact lenses fitting as per standards.                     
• Ensure correct dispensing and product selection.                    
• Process transactions accurately through POS system.                     
• Handle insurance approvals and invoicing (Wassel / NPHIES).                     
• Ensure full compliance with policies (no manual errors).                    
• Maintain stock accuracy and product safety.                     
• Report shortages, damages, and discrepancies.                     
• Maintain strong product knowledge across categories.                    
• Maintain stock accuracy and product safety.                     
• Report shortages, damages, and discrepancies.                     
• Maintain strong product knowledge across categories.                    
• Verify prescription, lens specs, and frame alignment.                     
• Ensure no defects and full match with customer order.                     
• Deliver zero-error orders and resolve issues before handover.                    
• Work with team to achieve store targets.                     
• Support colleagues and share product knowledge.                     
• Contribute to a positive team environment.                    
• Follow company policies and procedures.                     
• Ensure ethical handling of customers and insurance.                     
• Maintain professional behavior aligned with brand standards.                    
• Other duties as assigned within the scope of the job.

Skills and Abilities:

• Strong sales and customer service skills.
• Good understanding of insurance & POS systems. 
• Ability to read prescriptions and ensure dispensing accuracy. 
• Strong attention to detail and quality control mindset. 
• Good communication and interpersonal skills. 
• Ability to work under pressure and achieve targets. 
• Team player with accountability and positive attitude. 
• Basic knowledge of inventory handling and stock control.

Experience:

• 2-5 years in optical retail.

Education:

• Diploma / Bachelor in Optics or related field.

Language:

• Excellent command of oral and written English and Arabic.

Licenses / Certifications:

• SCFHS