وظيفة أخصائي خدمة عملاء (تمهير) شاغرة لدى Arabius في الرياض

Tamheer Application Number: 24848725

https://eservices.taqat.sa/Eservices/Login.aspx

Training Description:

• Receiving, responding to, and following up on client requests
• Onboarding clients and supporting them throughout their learning journey
• Monitoring performance and quality indicators
• Analyzing complaints to identify strengths and weaknesses
• Contributing to the development of customer service procedures and the improvement of the client experience
• Preparing and filing customer service reports and documentation in accordance with approved procedures

Training Tasks:

• Coordinating and following up on client requests and responding to inquiries efficiently and professionally
• Welcoming and onboarding new clients and following up with them during their first 50 hours
• Ensuring clients progress through the learning levels and providing the support they need
• Reviewing and correcting study plans
• Tracking clients' transitions between levels
• Managing tickets and updating records
• Resolving issues and escalating them to the relevant parties
• Analyzing complaints and feedback to identify recurring root causes
• Contributing to the development of customer service procedures and the improvement of service quality
• Monitoring performance indicators and preparing the necessary reports and recommendations