وظيفة مهندس متدرب خدمة شاغرة في الرياض لدى جهة غير معلنة

We are seeking a highly skilled and motivated Service Engineer to join our Service Department.

Financial Performance

• Contribute to achieving service department objectives through efficient execution of repair and maintenance activities.
• Support cost control efforts by ensuring accurate labor booking, proper use of parts, and minimizing rework.
• Assist in achieving labor recovery and work order profitability targets through effective technical performance.

Customer & Market

Customer

• Provide quality, timely, and professional technical service to customers.
• Build and maintain positive relationships with customers through technical expertise and effective communication.
• Support customer satisfaction by ensuring repairs and maintenance activities are completed to the required standards.

Product Brand & Image

• Represent Brand professionally at all times.
• Ensure all service activities are performed in accordance with standards and company procedures to protect brand reputation.

Internal

Business Planning & Performance

• Support the achievement of service department targets, KPIs, and operational objectives.
• Provide technical input for continuous improvement initiatives and service efficiency.

Asset Management

• Maintain tools, equipment, and work areas in a safe, clean, and operational condition.
• Ensure proper utilization and care of company assets and workshop equipment.

Operational Excellence

Plan and Organize Work

• Plan assigned work to meet target completion dates.
• Coordinate with supervisors and planners to ensure resources, parts, and equipment are available.
• Ensure machines are properly prepared and inspected before commencing work.
• Support efficient execution of repair activities to maximize productive time.

Prepare Technical Assessments and Quotations

• Conduct machine inspections and fault diagnosis.
• Provide technical findings and repair recommendations to support customer quotation preparation.
• Assist in estimating labor hours, parts requirements, and repair scope.

Repair Quality and Technical Excellence

• Perform diagnostics, repair, maintenance, testing, and commissioning activities on equipment.
• Identify root causes of failures and recommend corrective actions.
• Minimize repeat repairs and contribute to continuous quality improvement.

Work Order Management (DBS)

• Ensure labor, parts, and miscellaneous transactions are accurately recorded.
• Complete service reports and documentation accurately and on time.
• Review assigned work orders to ensure proper technical documentation before closure.

Warranty Administration

• Support the execution of warranty repairs in accordance with warranty requirements.
• Ensure warranty documentation and parts handling comply with company procedures.

Housekeeping & Safety

• Follow all safety regulations, policies, and procedures.
• Maintain workshop bays, tools, and equipment in a clean and organized condition.

Communication

• Maintain effective communication with supervisors, planners, colleagues, and customers.
• Participate in technical meetings, training sessions, and operational reviews.
• Provide technical support and recommendations to internal and external stakeholders.

Company Policies & Procedures

• Ensure all activities comply with company policies, procedures, and standards.
• Promote health, safety, and environmental awareness.
• Report hazards, incidents, and unsafe conditions promptly to ensure a safe working environment.

Key Technical Responsibilities

• Diagnose equipment failures and identify root causes.
• Perform inspections, preventive maintenance, troubleshooting, and repairs.
• Interpret technical manuals, schematics, and service information.
• Provide technical recommendations for machine reliability and performance improvement.
• Support field service and emergency breakdown requirements when necessary.
• Maintain up-to-date technical knowledge through training and certification programs.

Qualifications and Experience

• Bachelor’s Degree in Electrical / Mechanical Engineering.
• 0-3 years relevant experience.