وظيفة محلل بيانات شاغرة لدى AgileGrid Solutions في السعودية

Job Title: Shared Services Specialist

About The Company

SSC Egypt is a professional workplace focused on delivering reliable, high-quality support services to its customers and business partners. The organization values collaboration, accountability, continuous improvement, and respectful communication. Its teams work across processes and functions to help ensure that day-to-day operations are handled accurately, efficiently, and consistently. At SSC Egypt, employees are encouraged to develop their capabilities, share ideas, and contribute to a positive working environment. The company seeks people who are curious, dependable, and motivated to provide thoughtful service while upholding professional standards.

About The Role

SSC Egypt is seeking a Shared Services Specialist to support business operations and provide responsive, accurate assistance to internal or external customers. In this role, you will manage assigned service requests and administrative processes, maintain clear records, and coordinate with colleagues to help resolve questions and meet service expectations. The position requires careful attention to detail, sound judgment, and the ability to prioritize tasks in a fast-paced environment. You will follow established procedures while identifying opportunities to make workflows clearer and more effective. The successful candidate will be comfortable working independently on routine tasks and collaborating with others when an issue requires additional expertise. This role is suitable for a service-oriented professional who takes ownership of their work and is committed to continuous learning.

Qualifications

Candidates should have a secondary school certificate or an equivalent qualification; a relevant diploma or bachelor’s degree is an advantage. Previous experience in customer service, shared services, administration, operations, or a related support function is preferred. Strong written and verbal communication skills are required, along with a professional and courteous approach to customer interactions. Applicants should be organized, dependable, and able to manage several tasks while meeting deadlines. Basic computer literacy and confidence using email, spreadsheets, and business systems are expected. The ability to learn new tools and procedures is important. Candidates should demonstrate discretion when handling sensitive information, a willingness to follow documented processes, and a practical approach to resolving routine issues. Fluency in Arabic and English may be beneficial, depending on the requirements of the assigned team.

Responsibilities

Respond to service requests and questions through the appropriate communication channels, providing clear and timely updates. Review submitted information for completeness and accuracy, process transactions or requests in accordance with approved procedures, and maintain well-organized records. Track open cases, prioritize work according to urgency and service requirements, and follow up to help ensure requests are completed. Escalate complex, sensitive, or unresolved issues to the appropriate team, sharing relevant details to support an effective resolution. Communicate professionally with colleagues and customers, protect confidential information, and contribute to a respectful service experience. Use available systems to document actions and monitor progress. Participate in team meetings, training, and knowledge-sharing activities. Identify recurring issues or process gaps and share constructive suggestions with a supervisor. Support quality checks and other operational activities as assigned, while meeting agreed standards for accuracy, responsiveness, and professional conduct.

Benefits

SSC Egypt offers an opportunity to build practical experience in a collaborative, service-focused environment. Employees can develop transferable skills in communication, problem-solving, process coordination, and business systems. The role provides exposure to shared services operations and opportunities to learn from colleagues across teams. Benefits and employment terms are provided in accordance with company policy and applicable local requirements, and details can be discussed during the recruitment process. SSC Egypt is committed to creating a workplace where employees can contribute, grow, and take pride in delivering dependable service.

Equal Opportunity

SSC Egypt is an equal opportunity employer. Employment decisions are based on business needs, job-related qualifications, skills, and experience. The company welcomes applications from qualified candidates and is committed to a respectful workplace free from unlawful discrimination. Applicants will be considered fairly without regard to protected characteristics under applicable law. Reasonable accommodations may be made during the recruitment process for candidates who need them. Candidates are encouraged to share relevant accommodation requests with the recruitment team.