Description
Key Responsibilities and Duties:
- Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
- Drive conversion, upselling, cross-Selling and promotions execution.
- Achieving individual sales targets and supporting store performance.
- Deliver a professional and engaging customer journey.
- Handle customer inquiries and basic complaints effectively.
- Build customer relationships and loyalty.
- Read and understand prescriptions accurately.
- Support basic fitting, adjustments, and product selection.
- Assist opticians in handling technical requirements when needed.
- Check prescription, fitting, and product specifications.
- Ensure no defects and full match with customer order.
- Support zero-error delivery and resolve issues before handover.
- Process transactions accurately through POS system.
- Support insurance approvals and documentation.
- Ensure compliance with company policies and procedures.
- Maintain stock accuracy and proper product handling.
- Report shortages, damages, and discrepancies.
- Maintain product knowledge across categories.
- Work with team to achieve store targets.
- Support opticians and sales team during peak times.
- Contribute to a positive and productive work environment.
- Follow company policies and procedures.
- Maintain professional and ethical behavior.
- Ensure adherence to safety and operational standards.
- Other duties as assigned within the scope of the job.
Requirements
Job Requirements
Skills and Abilities: - Strong sales and customer service skills. - Good understanding of insurance & POS systems. - Ability to read prescriptions and ensure dispensing accuracy. - Strong attention to detail and quality control mindset. - Good communication and interpersonal skills. - Ability to work under pressure and achieve targets. - Team player with accountability and positive attitude. - Basic knowledge of inventory handling and stock control.
Experience: 2-5 years in optical retail.
Education: Diploma / Bachelor in Optics or related field.
Language
Excellent command of oral and written English and Arabic.
Licenses / Certifications
SCFHS