Andalusia Ventures تعلن عن وظيفة أخصائي تجربة المرضى في مكة وجدة

Location: Jeddah, Saudi Arabia

Department: Patient Experience

Employment Type: Full-Time

About Andalusia Ventures

Andalusia Ventures is driving healthcare transformation through innovation, reshaping the healthcare industry from concept to operation. Our ecosystem focuses on patient-centric care, advanced healthcare facilities, and technology-driven healthcare solutions.

Job Summary

We are looking for a Patient Experience Specialist to ensure a seamless, professional, and patient-centered journey for international patients throughout their healthcare experience.

The successful candidate will serve as a key point of contact for patients, coordinating with internal teams to ensure timely communication, smooth treatment coordination, effective issue resolution, and a high standard of patient satisfaction from initial inquiry through post-treatment follow-up.

Key Responsibilities

• Manage and monitor the patient journey from initial inquiry through treatment and post-treatment follow-up.
• Act as the primary point of contact for international patients, providing timely communication, guidance, and support.
• Coordinate with Medical, Sales, Operations, and other relevant teams to ensure a seamless patient experience.
• Follow up on appointments, treatment plans, travel arrangements, and patient service requirements.
• Address patient concerns and coordinate with relevant teams to resolve complaints promptly and professionally.
• Monitor patient feedback, satisfaction levels, and overall experience indicators.
• Maintain accurate patient records and ensure timely updates across relevant systems.
• Identify recurring service gaps and recommend improvements to enhance the patient journey.
• Support the implementation of patient experience standards, service procedures, and quality improvement initiatives.
• Prepare regular reports on patient satisfaction, complaints, feedback, and service performance.
• Maintain patient confidentiality and handle sensitive information in accordance with applicable policies and regulations.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Hospitality, or a related field.
• 1-5 years of experience in Patient Experience, Customer Experience, Customer Success, Healthcare Coordination, Medical Tourism, or a similar role.
• Experience supporting international patients or working in healthcare services is highly preferred.
• Excellent English communication and interpersonal skills.
• Strong problem-solving, coordination, and follow-up skills.
• Patient-oriented mindset with excellent attention to detail.
• Ability to coordinate effectively with multiple teams and manage competing priorities.
• Strong organizational skills and the ability to work in a fast-paced healthcare environment.
• Additional language skills, particularly French, are an advantage.
• Ability to communicate effectively with patients from diverse cultural backgrounds.

• Apply Now: Send your updated CV to Fatma-Fathy@Andalusiagroup.net

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