MUC اتحاد ميار تعلن عن وظيفة مدير الحجوزات وإصدار التذاكر في الرياض

At Mayyar United, we are dedicated to delivering seamless support services and exceptional experiences. We are looking for a highly skilled and results-driven Reservations & Ticketing Manager to lead our reservations operations, optimize team performance, and ensure top-tier service delivery.

• Operations Leadership: Oversee daily ticketing and reservation workflows for flights, hotels, and corporate travel, ensuring high accuracy and speed.
• GDS Management: Issue, reissue, re-route, and refund tickets using global distribution systems in compliance with industry policies.
• Team Supervision: Guide, mentor, and evaluate the reservations team to maintain standard operating procedures and exceptional customer service.
• Vendor Relations: Build and maintain strong partnerships with airlines, hotel chains, and travel suppliers to secure competitive rates and options.
• Problem Resolution: Act as the escalated point of contact for complex bookings, schedule changes, and urgent travel requests.
• Reporting & Analytics: Track department performance, booking volume, and revenue metrics, delivering periodic reports to senior leadership.

• Experience: 3+ years of experience in travel, ticketing, and reservations, with at least 1-2 years in a supervisory or management role.
• Technical Skills: Advanced proficiency in major GDS platforms (Amadeus, Sabre, or Galileo).
• Language Proficiency: Fluent in Arabic and English (written and spoken).
• Core Competencies: Strong leadership, negotiation skills, crisis management, and an eye for detail.
• Education: Bachelor’s degree in Travel & Tourism, Business Administration, or a related field.

• Competitive compensation package based on experience.
• Dynamic, professional, and growth-oriented work environment.
• Comprehensive health insurance and social benefits.
• Career advancement opportunities.