وظيفة ضابط تميز خدمة العملاء شاغرة لدى My Clinic KSA بمدينة جدة

Join My Clinic the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

Serves as the primary point of contact for patients, focusing on creating a positive and seamless customer experience from first contact to follow-up

Primary Responsibilities:

- Provide a welcoming first point of contact for patients, in person, at the front desk

- Address patient inquiries, concerns, and complaints in a timely and empathetic manner, or by reporting and follow up through the right channels

- Process patients’ registration and check-out efficiently

- Process required insurance approvals within the assigned policies

- Process cash payments and maintain accurate end-of-shift ledger

- Provide the customers with required companionship and guidance during their visit journey

- Explain the treatment plans and care pathways to the customers, and address further queries with the dentists

- Discuss payment options and facilitate micro-financing solutions offered at the clinic

- Escort and facilitate the journey of elderly and special needs customers

- Maintain patient confidentiality and adhere to privacy policies

- Treatment plan dentists schedule management

- Contact customers to confirm appointments, manage appointments and conduct soft sales and courtesy calls

- Maintain the designated trackers and logs as required

- Report any issues or obstacles through the assigned channels

- Always represent the dental business unit and My Clinic brand in a courteous and professional manner.

- Adhere to My Clinic policies & procedures, including the emergency situations & those mandated by local authorities.

- Perform other professional duties requested from line manager.

Education / Professional Qualifications:

- Education Degree: Diploma or bachelor

- Years of Experience: 2 years and more

Experts & Skills:

- Previous experience in a similar role, preferably a dental practice

- Good command on MS excel & MS Word use; and good command on heavy systems use.

- Arabic as native language, and good command on English

- Ability to move between My Clinic branches in the same city & different CEU roles

- Ability to handle sensitive information and maintain confidentiality