وظيفة قائد دعم فني لتقنية المعلومات (PACS / RIS / VNA) شاغرة لدى APEX Resources بمدينة الرياض

About the Role

We are seeking a Healthcare Digital Field Service Engineer / IT Customer Support Lead to join our team in Saudi Arabia, supporting advanced Enterprise Imaging solutions across Radiology and Cardiology domains. In addition to being a Resident Engineer at selected customers’ sites for the duration of contractual period.

In this role, you will be responsible for managing critical healthcare IT applications-including RIS, PACS, VNA, and system integrations-throughout their full lifecycle, ensuring system stability, operational excellence, and outstanding customer satisfaction.

Key Responsibilities:

• Lead and master all aspects of installation, configuration, and commissioning of healthcare IT systems (e.g. RIS, PACS, Archiving, VNA, Integrations, 3rd party applications and hardware, etc.)
• Provide onsite and remote technical support to customers, ensuring quality and high system availability
• Troubleshoot issues, perform root cause analysis, and coordinate with internal/global support teams
• Act as the primary technical point of contact for customer incidents and service requests
• Conduct regular system health checks to proactively identify and resolve risks
• Fulfill contractual obligations when required for being onsite as a Resident Engineer in alignment with customer’s expectations and their own working schedule.
• Support project activities including survey, go-live, upgrades, and migrations
• Drive customer communication during critical events and lead retrospective meetings.
• Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance.
• Deal with the day-to-day operations and support customers in their daily use of Healthcare IT applications.
• Review feedback from customers, compile and analyze support data and recommend technical changes as appropriate.
• Maintain proper documentation, reporting, and knowledge sharing in line with company’s standards
• Drive continuous improvement initiatives to enhance support processes and customer experience

Required Qualifications

• Bachelor’s degree in IT, Engineering, or a relevant fields
• 3-5 years of experience in Healthcare IT & Solutions, preferably within imaging environments
• Hands-on experience with RIS, PACS, VNA, Cardiology and system integrations
• Strong understanding of healthcare standards such as DICOM, HL7, and IHE
• Experience working in hospital environments or large healthcare organizations
• Strong knowledge and exposure to Windows/Linux, databases (SQL, Oracle, Sybase, Queries), and virtualization technologies
• Ability to operate independently in customer-facing and resident engineer roles
• Strong knowledge and exposure to IT infrastructure (servers, storage, backup solutions, networking, virtualization, cloud, security )
• Strong troubleshooting, analytical, and problem-solving skills
• Has a solid foundation of key IT practices and teachings.
• Excellent communication and customer-facing skills
• Fluent in English (written and spoken)
• Willingness to travel 50%+, based on business needs