وظيفة مسؤول رعاية العملاء لدى The Lending Hub SA بمدينة الرياض

The Lending Hub is seeking a Customer Care Officer to deliver exceptional customer support and ensure a seamless experience for borrowers and investors across our P2P debt crowdfunding platform. The role focuses on handling customer inquiries, resolving issues, and maintaining high standards of customer satisfaction.

• Handle customer inquiries and requests through phone, email, and digital channels.
• Support borrowers and investors throughout their onboarding, financing, and investment journeys.
• Resolve customer issues and complaints in a timely and professional manner.
• Assist customers with account registration, financing applications, repayments, and investment transactions.
• Escalate complex complaints and technical issues to the relevant departments.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Ensure compliance with internal customer service procedures and applicable SAMA customer protection requirements.
• Identify recurring customer issues and recommend improvements to enhance the customer experience.
• Coordinate with Operations, Compliance, and Technology teams to resolve customer concerns.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 1-3 years of experience in customer service, customer care, or customer support, preferably within fintech or financial services.
• Strong communication and problem-solving skills.
• Excellent command of Arabic and English, both written and spoken.
• Ability to handle customer complaints professionally and efficiently.
• Familiarity with CRM systems and digital financial platforms is an advantage.
• Strong organizational skills and attention to detail.

Join The Lending Hub and be part of a team that's redefining the future of finance, empowering people, and creating meaningful opportunities across Saudi Arabia.