وظيفة مصمم منتجات أول شاغرة لدى ديليفري هيرو بمدينة الرياض

Job Description

We are looking for a Saudi National - Senior Product Designer to research and define user-experience problems and needs, proactively initiate the design process, deliver customer-centric design while influencing stakeholders, and positively impact customer experiences within organization policy and procedures.
 

Key Responsibilities:

Product Design 

• Act as an Experience Ambassador for our customers

• Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features

• Collaborating with product managers, and other stakeholders to define and infuse user experience in the next generation of business concepts and solutions

• Mentor Designers and assist them in their development and growth

• Participating in the development and implementation of UX strategy, policies, processes, and standards, promoting user-centered design principles and best practices across the organization

• Solves complex topics and drives them through all stages of the end-to-end design process with interdisciplinary teamwork

• Articulates design decisions, grounded in customer centricity, business, and technical parameters, and solid design theories

• Leads validation research

• Continuously keeps the stakeholders aligned and updated on progress. 

• Informs and aligns stakeholders before presentations

• Invents the design process for related squads/teams if needed and actively shapes the interdisciplinary collaboration along the process

• Active participation in foundational user research and analysis, including translation into product implications and new ideas

• Gains a deep understanding of the product to proactively identifies tasks, workflows and anticipate implications to improve the overall product experience

• Present presentations and facilitates workshops in the scope of the product/project to facilitate discussions

Governance and Resilience

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

Daily Operations

• Follow daily operations relating to the job to ensure work continuity

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards 

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

Qualifications

Knowledge and Experience

• 6 years of designing digital products, with a strong portfolio that showcases a deep knowledge of product design knowledge & skills

• Minimum 3 years of experience in user research for conducting the qualitative and quantitative methods

• Deep knowledge of design and prototyping tools such as Figma, Figjam, Miro, Maze, Sketch, UXCam, and Zeplin)

• Self-motivated and self-starter who is comfortable taking ownership and experience in partnering with the product managers to draw the strategy for the features

• Impressing portfolio that explains your thought process and understanding of user experience

• Experience in solving the interaction and service design problems, always finding the balance between data-driven decisions making and intuition

• Highly collaborative between the cross-functional teams 

• Strong experience and knowledge with AI

Education and Certifications

• Bachelor's Degree in Design (any domain of design) or equivalent experience.