Petromin Corporation تعلن عن وظيفة مدير الخدمة في مكة المكرمة

The Job Summary

The Manager - 3S Aftersales Services is responsible for overseeing all aspects of the service department, ensuring exceptional service delivery and compliance with Nissan's high standards; managing a team of technicians and service advisors, optimizing workflow, and maintaining an inventory of parts tailored to regional demands; responsible for implementing advanced diagnostic and repair protocols, and ensuring adherence to local automotive regulations; managing service quality, and driving continuous improvement within the service center.

Technical / Job-Specific Competencies

1

Service Center Operations Management

• Oversee all aspects of service center operations, including scheduling, staffing, and resource allocation.
• Develop and implement standard operating procedures (SOPs) to streamline service processes and ensure consistent service delivery.
• Monitor key performance indicators (KPIs) such as service efficiency, productivity, and customer satisfaction to drive continuous improvement.
• Coordinate with other departments to optimize service center performance and achieve business objectives.
• Implement cost-effective measures to maximize profitability while maintaining service quality.
• Ensure compliance with Nissan's standards, policies, and regulations.
• Implement advanced customer service protocols to elevate the client experience, including faster response times and personalized service options, ensuring high satisfaction and retention rates.
• Deploy sophisticated scheduling software to efficiently manage appointments, reduce wait times, and optimize workforce utilization, enhancing both customer satisfaction and staff productivity.
• Streamline the process of handling warranty claims to ensure quick and accurate resolution, enhancing customer trust and reducing operational bottlenecks.
• Adopt the latest technology, such as diagnostic tools and management systems, to improve the accuracy of service assessments and the speed of service delivery.
• Implement eco-friendly practices within the service center, such as recycling parts and using environmentally friendly materials, to align with Nissan’s sustainability goals and customer expectations.
• Develop and maintain a comprehensive crisis management plan to handle unexpected disruptions smoothly, ensuring continuity of service and safeguarding both employees and customers.
• Manage relationships with vendors to ensure the timely supply of high-quality service equipment and materials, negotiating favorable terms and monitoring vendor performance to ensure compliance with Nissan’s standards.
• Schedule and oversee regular maintenance and upgrades of service center facilities to ensure they remain state-of-the-art, fostering a safe and appealing environment for both customers and staff.

2

Technical Training Implementation

• Tailor training programs to address the unique challenges and common issues faced in the Saudi market, such as extreme temperatures and sand exposure, ensuring technicians are well-prepared for regional-specific vehicle problems.
• Evaluate the effectiveness of training programs, ensuring technicians are proficient in complex repair and maintenance tasks specific to Nissan vehicles.
• Ensure all technicians receive appropriate Nissan certification, maintaining a high standard of service quality and technical capability within the dealership.
• Include practical, hands-on workshops in training programs that allow technicians to work directly with the latest Nissan models and technologies, enhancing their practical skills and confidence.

3

Quality Assurance Compliance

• Implement and monitor quality standards for all services provided at Nissan service centers, ensuring all repairs meet or exceed Nissan’s global and regional standards.
• Perform regular audits of service operations to identify areas for improvement and ensure compliance with both Nissan standards and Saudi regulations.
• Address any discrepancies in service quality promptly, implementing corrective measures to maintain customer trust and service integrity.

4

Parts Management Optimization

• Oversee the inventory of Nissan parts to ensure availability and timely access for repairs, considering the specific demands of the Saudi market.
• Work with parts suppliers to secure favorable terms and ensure the quality of parts meets Nissan’s specifications.
• Accurately forecast parts needs based on service trends and vehicle data to prevent overstocking or shortages.
• Regularly review parts usage and repair data to optimize stock levels and reduce costs, ensuring that parts inventory is aligned with actual service needs and seasonal variations.

5

Regulatory Standards Adherence

• Maintain up-to-date knowledge of Saudi automotive service regulations, ensuring all service practices are compliant.
• Adapt service practices to meet changing regulatory requirements, ensuring continued compliance and operational legality.
• Regularly inform and train service staff on regulatory changes that affect service operations, ensuring full team compliance.

The Job Profile

1

Educational Qualifications

Associate’s or Bachelor’s degree in Automotive Technology or Automotive Service Management; MBA is a plus

2

Professional Certifications

Automotive Service Excellence (ASE) certification

3

Experience

Minimum 8 years experience in automotive service operations

4

Languages Proficiency

Fluency in English & Arabic languages