أكور تعلن عن وظيفة وكيل خدمة Swiss Service شاغرة في مكة المكرمة

Job Description

Reporting to the Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed with-in the quoted time, Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest's experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest's issue. Handling all wakeup call requests 24/7 Handling the main hotel Fax 2417 Handling emergency call's and calling the hotel doctor when needed 2417

Qualifications

Previous experience as a Telephone Operator an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Hghly responsible & reliable Ability to work cohesively with fellow colleagues as pan Of a team With minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times