Key Responsibilities
Dispatch Planning & Coordination
- Plan, schedule, and coordinate daily dispatch of finished goods to customers and distribution centers.
- Assign delivery vehicles and drivers based on delivery priorities and route optimization.
- Coordinate with Warehouse, Production, Sales, and Customer Service departments regarding dispatch schedules.
- Ensure all deliveries are dispatched according to customer requirements and delivery commitments.
- Prioritize urgent shipments while maintaining operational efficiency.
Transportation Management
- Monitor vehicle movements using GPS or fleet management systems.
- Coordinate loading and unloading schedules.
- Ensure maximum vehicle utilization and minimize transportation costs.
- Track delivery progress and proactively resolve delays.
- Maintain communication with drivers throughout the delivery process.
Documentation & Compliance
- Prepare and verify dispatch documentation including:
- Delivery Notes
- Packing Lists
- Gate Passes
- Invoices
- Shipping Documents
- Material Transfer Notes
- Ensure compliance with company policies and Saudi transportation regulations.
- Maintain accurate dispatch records and documentation.
Inventory & Warehouse Coordination
- Coordinate with warehouse personnel to ensure correct products and quantities are loaded.
- Verify dispatch against approved sales orders.
- Ensure FIFO/FEFO principles are followed where applicable.
- Report shortages, damaged goods, or discrepancies immediately.
Customer Coordination
- Inform customers regarding delivery schedules.
- Respond to delivery inquiries.
- Coordinate special delivery requirements.
- Resolve delivery-related issues promptly.
Fleet Coordination
- Coordinate vehicle availability and scheduling.
- Monitor fuel consumption and mileage records.
- Coordinate routine maintenance and repairs with Fleet Maintenance.
- Report vehicle breakdowns immediately.
- Ensure vehicles remain roadworthy and compliant.
Reporting
- Prepare daily dispatch reports.
- Maintain vehicle utilization reports.
- Prepare delivery performance reports.
- Track On-Time Delivery (OTD) KPIs.
- Report dispatch issues and recommend improvements.
Safety & Compliance
- Ensure safe loading practices.
- Verify vehicle weight compliance.
- Follow HSE policies and procedures.
- Ensure drivers comply with company safety standards.
Qualifications
- Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
- 3-5 years of experience in dispatch, logistics, transportation, or warehouse operations within a manufacturing environment.
- Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
- Familiarity with Saudi transportation regulations is preferred.