وظيفة مشرف مكتب استقبال لدى Azure في الرياض

Job Title

Front Desk Supervisor

Job Purpose

To supervise the daily operations of the Front Desk, ensuring exceptional customer service while coordinating with Maintenance, Housekeeping, Security, Leasing, and other operational teams to deliver a seamless resident experience and maintain the highest standards across the community.

Key Responsibilities

• Supervise the daily operations of the Front Desk and ensure smooth service delivery.
• Lead, coach, and monitor the Front Desk team to maintain Azure's customer service standards.
• Welcome residents, visitors, and prospective tenants in a professional and courteous manner.
• Receive, record, and follow up on residents' requests, complaints, and service inquiries until resolution.
• Coordinate with the Maintenance team to ensure timely completion of maintenance requests and communicate updates to residents.
• Coordinate with the Housekeeping team to maintain the cleanliness and presentation of all common areas, lobbies, and shared facilities.
• Coordinate with the Security team regarding visitor access, contractor entry, deliveries, incidents, and emergency situations.
• Liaise with the Leasing team regarding prospective residents, move-ins, move-outs, and unit handovers.
• Monitor daily operational activities and ensure all departments respond within the required service levels.
• Escalate unresolved operational issues to the Community Manager and follow up until closure.
• Maintain accurate records of resident requests, incidents, visitor logs, and operational reports.
• Ensure Front Desk procedures, SOPs, and service standards are consistently implemented.
• Prepare daily, weekly, and monthly operational reports as required.
• Ensure compliance with company policies, health & safety regulations, and confidentiality requirements.
• Support community events and operational activities when required.

Key Skills

• Leadership & Team Management
• Customer Service Excellence
• Communication & Interpersonal Skills
• Coordination & Follow-up
• Problem Solving
• Time Management
• Conflict Resolution
• Microsoft Office & Property Management Systems
• Attention to Detail