وظيفة مساعد مدير المجتمع لدى Azure في الرياض

Job Title

Assistant Community Manager

Job Purpose

To support the Community Manager in leading the overall operations of a large-scale residential community, ensuring operational excellence, exceptional resident satisfaction, and compliance with Azure's service standards. The Assistant Community Manager serves as the second-in-command, overseeing all day-to-day operations and assuming full responsibility for the community in the absence of the Community Manager.

Key Responsibilities

Community Operations

• Support the Community Manager in managing the overall operations of the residential community.
• Lead and oversee the daily operational activities across all departments to ensure service excellence and operational efficiency.
• Conduct regular inspections of the community, common areas, amenities, and operational facilities to ensure compliance with Azure standards.
• Monitor operational performance, KPIs, and service level agreements (SLAs), implementing corrective actions where necessary.
• Act on behalf of the Community Manager during their absence, ensuring uninterrupted business operations.

Resident Experience

• Foster strong relationships with residents and ensure the delivery of an exceptional customer experience.
• Manage complex resident concerns, complaints, and escalations, ensuring timely and effective resolutions.
• Support resident engagement initiatives, community events, and programs that enhance resident satisfaction and retention.
• Identify opportunities for continuous service improvement based on resident feedback and operational performance.

Maintenance, Housekeeping & Security

• Oversee the performance of Maintenance, Housekeeping, Security, Front Office, Amenity, and Lifestyle teams to ensure seamless daily operations.
• Coordinate preventive and corrective maintenance programs to maintain the community in excellent condition.
• Ensure all common areas, amenities, landscaping, and facilities are maintained to Azure's quality standards.
• Monitor security operations, emergency preparedness, access control, incident management, and compliance with health and safety requirements.
• Conduct regular operational audits and ensure corrective actions are completed promptly.

Leasing & Property Operations

• Coordinate with the Leasing team to ensure apartment readiness, move-ins, move-outs, inspections, and handovers are completed efficiently.
• Support occupancy objectives by maintaining high presentation standards for vacant units and common areas.
• Assist in improving resident retention through operational excellence and service quality.

Leadership & People Management

• Supervise and provide leadership to Front Desk, Lifestyle Concierge, Amenity, Maintenance, Housekeeping, Security, and other operational teams.
• Coach, mentor, and develop team members to ensure high levels of engagement and performance.
• Monitor workforce planning, shift scheduling, attendance, and operational coverage.
• Promote a culture of accountability, teamwork, and continuous improvement.

Administration & Compliance

• Prepare operational, incident, and management reports for the Community Manager.
• Support budget monitoring, cost control initiatives, and operational planning.
• Ensure compliance with Azure policies, SOPs, local regulations, and Health, Safety & Environment (HSE) requirements.
• Monitor contractor performance and ensure contracted services meet agreed service standards.

Reporting To

Community Manager

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Property Management, Facilities Management, or a related field.
• 7-15 years of progressive experience in residential community management, hospitality, property management, facilities management, or mixed-use developments.
• Minimum of 3 years of experience in a leadership or management role overseeing multidisciplinary operational teams.
• Experience managing large-scale or premium residential communities is highly preferred.

Key Skills

• Community Operations Management
• Leadership & Team Management
• Resident Relations & Customer Experience
• Property & Facilities Management
• Maintenance, Housekeeping & Security Coordination
• Operational Planning & Performance Management
• Budget Monitoring & Cost Control
• Problem Solving & Decision Making
• Communication & Stakeholder Management
• Conflict Resolution
• Microsoft Office & Property Management Systems (Yardi is an advantage