Azure تعلن عن وظيفة علاقات ضيوف (لايف ستايل) في الرياض

Job Title: Lifestyle / Guest Relations Officer

Location

Riyadh, Saudi Arabia

Experience

1-3 years of experience in Guest Relations, Lifestyle Services, Hospitality, Customer Service, or a related field.

About Azure

Azure is a leading lifestyle and residential community operator, managing more than 20 premium residential compounds across Riyadh. We are committed to creating exceptional living experiences through outstanding service, engaging community activities, and memorable resident experiences.

Job Summary

The Lifestyle / Guest Relations Officer is responsible for delivering exceptional customer service to residents and guests while supporting the planning and execution of community events and lifestyle programs. The role focuses on enhancing the resident experience, building positive relationships, and ensuring high levels of satisfaction.

Key Responsibilities

• Welcome residents, guests, and visitors in a professional and friendly manner.
• Handle resident inquiries, requests, and complaints promptly and effectively.
• Coordinate and support community events, seasonal activities, and resident engagement programs.
• Build and maintain strong relationships with residents to enhance their overall experience.
• Coordinate with internal departments to ensure timely resolution of resident requests.
• Maintain accurate records of resident interactions and follow up on outstanding issues.
• Promote lifestyle services, facilities, and upcoming community events.
• Ensure all guest and resident interactions reflect the company's service standards.
• Assist with administrative tasks related to resident services and event coordination.
• Prepare periodic reports on resident feedback, activities, and service performance.

Qualifications

• Bachelor's degree or Diploma in Hospitality, Business Administration, Tourism, Marketing, or a related field.
• 1-3 years of relevant experience in Guest Relations, Lifestyle Services, Hospitality, Customer Service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to organize events and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Fluency in English is required; Arabic is an advantage.