وظيفة وكيل حجوزات (موهبة وطنية سعودية) لدى جميرا البحر الأحمر في السعودية
Reservations Agent (Saudi National Talent) - Jumeirah The Red Sea
🏢 Jumeirah
تفاصيل الوظيفة
شركة جميرا، إحدى الشركات العالمية الرائدة في الضيافة الفاخرة، تعلن عن فرصة عمل لوظيفة وكيل حجوزات (للمواهب السعودية) للانضمام إلى منتجع جميرا البحر الأحمر.
نبذة عن الوظيفة
فرصة مثيرة لوظيفة وكيل حجوزات (للمواهب السعودية) للانضمام إلى جميرا البحر الأحمر.
المهام والمسؤوليات
- الرد على رسائل البريد الإلكتروني بشكل احترافي خلال 24 ساعة، مع إعطاء الأولوية للاستفسارات المتعلقة بالحجوزات الحالية أو القادمة خلال الشهر.
- الرد على المكالمات خلال 3 نغمات مع التحية المناسبة، والالتزام بمعايير IFH و LQA.
- جمع وتحديث جميع تفاصيل الضيوف اللازمة أثناء عملية الحجز (الضيوف المتكررون، بيانات الاتصال، نسخ جوازات السفر، تفاصيل الرحلة، المناسبات الخاصة، التفضيلات) في نظام Opera.
- الحفاظ دائمًا على آداب البريد الإلكتروني والهاتف المناسبة والمهنية.
- قراءة جميع مراسلات الحجوزات بدقة بحثاً عن التعليمات والطلبات الخاصة، وتمرير المعلومات إلى الأقسام المعنية.
- إبلاغ الأقسام المعنية بالتغييرات اللحظية مثل الحجوزات الجديدة أو الإلغاءات أو المعلومات الإضافية بشكل فوري.
الشروط والمتطلبات
- محترف يخدم بدافع الخدمة مع خبرة 1-2 سنوات في بيئة خدمة العملاء أو الضيافة، ويفضل في فندق فاخر من فئة 5 نجوم.
- مهارات تواصل وتعاون قوية تمكن من التنسيق الفعال مع الجهات الداخلية بما في ذلك فرق الاستقبال والمالية والأغذية والمشروبات.
المزايا
- بيئة عمل داعمة وشاملة
- الوصول إلى برامج التعلم والتطوير ومسارات وظيفية واضحة
- فرص للتنقل الداخلي داخل شبكتنا العالمية
- خصومات للزملاء على الطعام والمشروبات والإقامة في الفنادق حول العالم
- مزايا الرعاية الصحية والتأمين
- هيكل رواتب وحوافز تنافسي محليًا
- مزايا ذات صلة محليًا وفقًا لما تحدده المنشأة
عرض النص الأصلي للإعلان
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About The Job
An exciting opportunity has arisen for a Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea.
The main duties and responsibilities of this role include:
The ideal candidate for this position will have the following experience and qualifications:
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About The Job
An exciting opportunity has arisen for a Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea.
The main duties and responsibilities of this role include:
- Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
- Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
- Always maintain proper and professional email and telephone etiquette.
- Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
- Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
The ideal candidate for this position will have the following experience and qualifications:
- A service‑driven professional with 1-2 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.
- Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
- Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.
- Holder of a High School Diploma or equivalent, with a Diploma or Bachelor’s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Locally relevant benefits as determined by the property
المصدر: LinkedIn - أُضيفت للموقع في 10 أغسطس 2026