وظيفة أخصائي دعم السائقين بعد ساعات العمل شاغرة لدى Jobgether في السعودية
Afterhours Driver Support Specialist
تفاصيل الوظيفة
شركة Jobgether تعلن، بالإنابة عن شركة شريكة، عن فتح باب التقديم لوظيفة "أخصائي دعم السائقين (بعد ساعات العمل)" في المملكة العربية السعودية. ستنضم إلى بيئة لوجستية سريعة الإيقاع، حيث ستكون حلقة الوصل الأساسية لدعم السائقين خلال المناوبات الليلية. تتطلب الوظيفة العمل عن بُعد من بولندا.
المهام والمسؤوليات
- تكون نقطة الاتصال الرئيسية للسائقين الذين يواجهون مشكلات تشغيلية أثناء المناوبات الليلية وبعد ساعات العمل الرسمية.
- الاستماع إلى استفسارات السائقين بتعاطف، وتقييم المواقف بسرعة، وتقديم حلول عملية وفعالة.
- مساعدة السائقين في المشكلات المتعلقة بالحمولات، والمستلمين، والشاحنين، والمسارات، وغيرها من القضايا المرتبطة بالنقل لضمان سير العمليات وفق الجدول الزمني.
- استخدام نظام إدارة النقل (TMS) لتحديد أرقام الحمولات واسترجاع معلومات الشحن ذات الصلة.
- التواصل مع الوسطاء والجهات المعنية الأخرى عند الحاجة إلى تعليمات إضافية أو توضيحات أو دعم.
- التنسيق عبر قنوات الاتصال الداخلية مثل Slack، مع وضع علامات على المنسقين والسائقين المعنيين لضمان وصول المعلومات إلى الأشخاص المناسبين بسرعة.
- الحفاظ على تواصل واضح ودقيق طيلة التعامل مع كل مشكلة، ومتابعتها حتى الوصول إلى حل مناسب.
- العمل بشكل تعاوني مع عضو فريق واحد على الأقل خلال كل مناوبة، مع القدرة على تحمل مسؤولية حل المشكلات بشكل مستقل عند الحاجة.
- تحديد التحديات المتكررة والمساهمة في تحسين عمليات دعم السائقين بعد ساعات العمل.
الشروط والمتطلبات
- خبرة سابقة في مجال المبيعات، أو دعم العملاء الهاتفي، أو الخدمات اللوجستية، أو النقل، أو التنسيق، أو مجال ذي صلة.
- مهارات قوية في التواصل اللفظي والكتابي مع القدرة على شرح المعلومات المعقدة أو الحساسة من حيث الوقت بوضوح.
- مهارات ممتازة في حل المشكلات واتخاذ القرارات، خاصة عند العمل تحت الضغط أو بمعلومات غير كاملة.
- نهج متعاطف وموجه نحو العملاء عند التعامل مع السائقين والشركاء الآخرين.
- دافع ذاتي واستباقي مع القدرة على العمل بشكل مستقل وأخذ المبادرة.
- الراحة في استخدام البرامج الحاسوبية، ومنصات التواصل، وأنظمة النقل أو الخدمات اللوجستية.
- القدرة على تعلم واستخدام أنظمة إدارة النقل (TMS) والأدوات الرقمية الأخرى بسرعة.
- مهارات تنظيمية قوية والاهتمام بالتفاصيل عند التعامل مع مشكلات متعددة في وقت واحد.
- الاستعداد للعمل في مناوبات ليلية/بعد ساعات العمل مدتها 8 ساعات، بما في ذلك عطلات نهاية الأسبوع. تُمنح أيام راحة أسبوعية لكن قد تصادف أيام الأسبوع بدلاً من السبت والأحد.
- التوفر للعمل عن بُعد من بولندا.
المزايا
- وظيفة عن بُعد بالكامل.
- برنامج تدريبي شامل مدفوع الأجر لمدة أسبوعين، يتضمن مكافأة تدريب قدرها 150 دولاراً أسبوعياً.
- تعويض تنافسي مع هيكل عمولات جذاب.
- ما يصل إلى 10 أيام إجازة مدفوعة الأجر سنوياً.
- فرصة للنمو الوظيفي والتقدم داخل منظمة سريعة النمو.
- بيئة عمل تعاونية ودولية وعالية الطاقة.
- دعم من عضو فريق إضافي واحد على الأقل خلال كل مناوبة.
- فرصة لتطوير الخبرة في الخدمات اللوجستية وعمليات النقل ودعم السائقين.
- التعرف على تقنيات الاتصالات الحديثة وإدارة النقل.
- ثقافة تركز على الإبداع والتعاون والتحسين المستمر.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Afterhours Driver Support Specialist based in Saudi Arabia.
Join a fast-paced logistics environment where you will play a critical role in supporting drivers during afterhours operations. As a key point of contact during night shifts, you will help resolve operational challenges quickly and keep drivers moving toward their destinations. You will work closely with dispatchers, drivers, brokers, and other stakeholders to ensure clear and timely communication. The role combines customer support, problem-solving, logistics coordination, and technology in a fully remote setting. You will use transportation management systems and internal communication tools to investigate issues and identify effective solutions. Each shift is supported by at least one additional team member, creating a collaborative environment even during late hours. This is an excellent opportunity for a proactive professional who thrives under pressure and enjoys making a direct operational impact.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Join a fast-paced logistics environment where you will play a critical role in supporting drivers during afterhours operations. As a key point of contact during night shifts, you will help resolve operational challenges quickly and keep drivers moving toward their destinations. You will work closely with dispatchers, drivers, brokers, and other stakeholders to ensure clear and timely communication. The role combines customer support, problem-solving, logistics coordination, and technology in a fully remote setting. You will use transportation management systems and internal communication tools to investigate issues and identify effective solutions. Each shift is supported by at least one additional team member, creating a collaborative environment even during late hours. This is an excellent opportunity for a proactive professional who thrives under pressure and enjoys making a direct operational impact.
Accountabilities
- Serve as the primary point of contact for drivers experiencing operational issues during afterhours and night shifts.
- Listen to drivers' concerns with empathy, assess situations quickly, and provide practical and efficient solutions.
- Assist drivers with load, receiver, shipper, routing, and other transportation-related issues to help keep operations on schedule.
- Use the Transportation Management System (TMS) to identify load numbers and retrieve relevant shipment information.
- Contact brokers and other relevant stakeholders when additional instructions, clarification, or support is required.
- Coordinate through internal communication channels such as Slack, tagging the appropriate dispatchers and drivers to ensure information reaches the right people quickly.
- Maintain clear and accurate communication throughout each issue and follow through until an appropriate resolution is reached.
- Work collaboratively with at least one other team member during each shift while remaining capable of taking ownership of issues independently.
- Identify recurring challenges and contribute to improvements in afterhours driver support processes.
- Previous experience in sales, telephone customer support, logistics, transportation, dispatch, or a related field.
- Strong verbal and written communication skills, with the ability to explain complex or time-sensitive information clearly.
- Excellent problem-solving and decision-making skills, particularly when working under pressure or with incomplete information.
- Empathetic and customer-focused approach when interacting with drivers and other partners.
- Self-motivated and proactive, with the ability to work independently and take initiative.
- Comfortable using computer software, communication platforms, and transportation or logistics systems.
- Ability to quickly learn and navigate TMS platforms and other digital tools.
- Strong organizational skills and attention to detail when handling multiple issues simultaneously.
- Willingness to work 8-hour afterhours/night shifts, including weekends. Weekly rest days are provided but may fall on weekdays rather than Saturday and Sunday.
- Availability to work remotely from Poland.
- Fully remote position.
- Comprehensive two-week paid training program, including a $150 per week training stipend.
- Competitive compensation with an attractive commission structure.
- Up to 10 days of paid PTO per year.
- Opportunity for career growth and advancement within a rapidly growing organization.
- Collaborative, international, and high-energy working environment.
- Support from at least one additional team member during each shift.
- Opportunity to develop expertise in logistics, transportation operations, and driver support.
- Exposure to modern communication and transportation management technologies.
- Culture focused on creativity, collaboration, and continuous improvement.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 2 سبتمبر 2026
رقم الإعلان لدى المصدر: 4460979078
رقم الإعلان لدى المصدر: 4460979078