TestCrew تعلن عن وظيفة مسؤول Jira في الرياض

Employment Type: Full-Time

We are looking for a skilled Jira Administrator with hands-on experience in Jira Administration and Confluence. The ideal candidate will be responsible for configuring, maintaining, and supporting Jira and Confluence platforms while ensuring they effectively meet business and technical requirements.

• Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence.
• Configure Jira projects, workflows, screens, custom fields, issue types, permissions, schemes, and notifications.
• Manage users, groups, roles, permissions, and access controls.
• Create and maintain Jira workflows based on business requirements.
• Configure dashboards, filters, reports, and Agile boards.
• Administer Confluence spaces, pages, templates, permissions, and content.
• Support integration between Jira, Confluence, and other enterprise applications.
• Troubleshoot Jira and Confluence issues and provide technical support to users.
• Configure Jira Service Management features such as request types, queues, SLAs, workflows, and portals.
• Perform Jira/Confluence upgrades, migrations, configuration changes, and maintenance activities.
• Monitor platform performance and ensure system availability.
• Prepare and maintain technical and configuration documentation.
• Collaborate with development, QA, DevOps, IT, and business teams to understand requirements and implement solutions.

• 3-8 years of experience in Jira Administration.
• Strong hands-on experience with Jira Software and Confluence.
• Good knowledge of Jira workflows, schemes, screens, custom fields, permissions, and notifications.
• Experience with Jira automation and workflow configuration.
• Experience creating dashboards, reports, filters, and Agile boards.
• Hands-on experience with Confluence Administration.
• Good understanding of Jira and Confluence integration.
• Experience in user, group, role, and access management.
• Strong troubleshooting and problem-solving skills.
• Good communication and stakeholder management skills.

• Experience with Jira Service Management (JSM).
• Knowledge of Jira REST APIs and integrations.
• Experience with Jira marketplace apps/plugins.
• Experience with Jira migrations and upgrades.
• Understanding of Scrum and Kanban methodologies.
• Atlassian certification would be an advantage.

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

• Jira Administration | Jira Software | Jira Service Management | Confluence | Jira Workflows | Jira Automation | User & Access Management | Dashboards & Reporting | Jira-Confluence Integration