ريناد المجد تعلن عن وظيفة أخصائي كتالوج خدمات في الرياض

We are seeking an experienced Service Catalog Specialist to join our onsite team in Riyadh. This role is responsible for designing, developing, and maintaining the IT service catalog to ensure that all service offerings are clearly defined, accurately documented, and aligned with business needs. The ideal candidate will have strong ITIL service management knowledge and hands-on experience managing service catalogs in enterprise environments.

Key Responsibilities

• Design, develop, and maintain the IT service catalog across the organization.
• Ensure all services are clearly defined, documented, and aligned with business requirements.
• Collaborate with service owners, IT teams, and business stakeholders to update service descriptions, SLAs, and pricing models.
• Ensure the service catalog complies with ITIL, ISO, or equivalent service-management frameworks.
• Review and update the service catalog regularly to reflect changes in services, processes, and technologies.
• Support service request management, service portfolio management, and demand management processes.
• Provide training and guidance to IT teams and end users on service catalog usage.
• Monitor service catalog performance and identify opportunities for improvement.
• Prepare reports and dashboards on service catalog health and adoption.
• Coordinate with service level management and change management teams to ensure consistency.
• IT-related bachelor's degree.

Requirements

• 7+ years of experience in IT service management, with a focus on service catalog management.
• ITIL, ISO, or equivalent service-management credential.
• Strong knowledge of ITIL service lifecycle, service portfolio, and service catalog best practices.
• Experience working with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Excellent documentation, communication, and stakeholder-management skills.
• Ability to work onsite in Riyadh.
• Arabic and English proficiency preferred.