وظيفة أخصائي كتالوج الخدمات شاغرة لدى ريناد المجد بمدينة الرياض

We are looking for an experienced Service Catalog Specialist to join our onsite team in Riyadh. In this role, you will design, build, and maintain the IT service catalog, ensuring all services are clearly defined, accurately documented, and aligned with business needs. If you have strong ITIL knowledge and hands-on experience managing service catalogs in enterprise environments, we want to hear from you.

Key Responsibilities :

Design, build, and maintain the IT service catalog across the organization.

Ensure all services are clearly defined, documented, and aligned with business requirements.

Work with service owners, IT teams, and business stakeholders to update service descriptions, SLAs, and pricing.

Ensure the service catalog complies with ITIL, ISO, or equivalent frameworks.

Review and update the catalog regularly to reflect changes in services, processes, and technology.

Support service request management, service portfolio management, and demand management.

Train IT teams and end users on service catalog usage.

Monitor catalog performance and drive continuous improvement.

Prepare reports and dashboards on catalog health and adoption.

Coordinate with service level and change management teams to ensure consistency.

Requirements :

IT-related bachelor's degree.

7+ years of experience in IT service management, with a focus on service catalog management.

ITIL, ISO, or equivalent service-management credential.

Strong knowledge of ITIL service lifecycle, service portfolio, and service catalog best practices.

Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).

Excellent documentation, communication, and stakeholder-management skills.

Ability to work onsite in Riyadh.

Arabic and English proficiency preferred.