FNRCO تعلن عن وظيفة مدير عقود الخدمات في مكة وجدة

**Contract & Service Delivery**

• Own end-to-end delivery of the O&M contract scope, ensuring all systems are maintained per

contractual obligations and OEM standards

• Manage PPM schedules, corrective maintenance, spare parts availability, and system availability

targets across all covered assets

• Control contract scope, variations, and change orders; identify and convert out-of-scope work into

approved variation orders

• Manage contract P&L: labour utilization, subcontractor performance, material cost, and margin

protection

**Team Leadership - 24/7 Operations**

• Lead and roster a multi-disciplinary field team across a 24/7/365 shift model, ensuring continuous

coverage and defined escalation paths

• Set individual performance objectives, conduct reviews, and build a competency/training matrix

(technical, safety, airport security clearance)

• Manage on-call rotation, shift handover discipline, and manpower mobilization during peak

seasons (Hajj, Umrah, Ramadan) and major events

• Develop succession depth so no single system depends on one engineer

**Stakeholder Management**

• Serve as the primary point of contact for the client's operations, engineering, and contracts teams

• Chair periodic contract review meetings; present performance, risks, and improvement plans to

client leadership

• Coordinate with airport operators, terminal operators, ground handlers, and other contractors to

plan works with minimum disruption to passenger flow

• Manage internal interfaces with projects, supply chain, finance, and technical support teams

**Government & Authority Interface**

• Act as the accredited liaison with Jawazat (GDP) for passport-control systems, border-control

interfaces, and coordination of works inside restricted immigration areas

• Interface with MOI and airport security on system access, CCTV/access-control data handling,

incident support, and compliance with national security requirements

• Coordinate with RSAF for works within military-controlled zones, including access approvals,

escort requirements, and restricted-area work permits

• Manage security clearances, permits-to-work, badging, and NDAs for all personnel; ensure full

compliance with GACA and airport authority regulations

**KPI & SLA Performance**

• Maintain response and resolution times within contractual SLA thresholds for all priority

levels, with documented root-cause analysis on every breach

• Drive system availability/uptime KPIs to contractual targets or above; track MTTR, MTBF,

PPM completion rate, first-time-fix rate, and backlog aging

• Build and maintain performance dashboards from CMMS/BMS data; issue weekly and

monthly reports to the client

• Implement continuous improvement initiatives (reliability-centred maintenance,

predictive analytics, spare-parts optimization) to raise KPI performance year over year

• Prepare and defend performance data during contract audits and renewal negotiations

**Quality, HSE & Compliance**

• Enforce quality standards on all works: method statements, work permits, testing and

commissioning records, and as-built documentation

• Ensure 100% compliance with HSE policy, LOTO, working-at-height, and hot-work

procedures; lead incident investigation and close-out

• Maintain calibration records, asset registers, and audit-ready documentation

• Conduct internal audits and site quality inspections; close NCRs within agreed

timeframes

**Commercial & Reporting**

• Prepare monthly service reports, invoicing packages, and revenue recognition inputs

• Forecast manpower, material, and subcontractor spend; manage against budget

• Identify contract growth opportunities (upgrades, extended scope, additional systems)

and support estimation and proposal development

• Report contract health, risks, and mitigation plans to regional management

(24/7 Operations) 8-12 years Arabic speaker

you can submit your CV through the link below for more upcoming job vacancies:

https://cv-fnrco.com