The Luxury Collection تعلن عن وظيفة مساعد مدير مكتب الاستقبال في مكة وجدة
AsstMgr-Front Office
تفاصيل الوظيفة
تعلن فنادق ومنتجعات The Luxury Collection في جدة، السعودية، عن توفر وظيفة مساعد مدير مكتب الاستقبال (AsstMgr-Front Office) بدوام كامل.
نبذة عن الوظيفة
مساعدة مدير مكتب الاستقبال في الإشراف على وظائف مكتب الاستقبال وإدارة الموظفين يومياً. تشمل مجالات مكتب الاستقبال: موظفي خدمة الحقائب/البواب، لوحة التحويل، وخدمة الضيوف/مكتب الاستقبال. يوجه ويعمل مع المدراء والموظفين لتنفيذ الإجراءات لضمان عملية تسجيل وصول ومغادرة فعّالة، وضمان رضا الضيوف والموظفين، وتعظيم الأداء المالي للقسم.
الشروط والمتطلبات
- شهادة الثانوية العامة أو ما يعادلها مع خبرة سنتين في خدمة الضيوف أو مكتب الاستقبال أو مجال مهني ذي صلة
- أو درجة بكالوريوس لمدة سنتين من جامعة معتمدة في إدارة الفنادق والمطاعم أو الضيافة أو إدارة الأعمال أو تخصص رئيسي ذي صلة، مع عدم اشتراط خبرة سابقة
المهام والمسؤوليات
- دعم إدارة فريق مكتب الاستقبال: استخدام مهارات التواصل والقيادة لتوجيه وتحفيز الآخرين، وبناء الثقة والتعاون بين أعضاء الفريق، والإشراف على العمليات اليومية وتغطية غياب الموظفين، وضمان تقدير الموظفين في جميع الورديات، والحفاظ على علاقات مفتوحة وتعاونية مع الموظفين
- مراقبة ودعم التقدم نحو أهداف خدمة الضيوف ومكتب الاستقبال: إدارة العمليات اليومية لضمان الجودة والمعايير وتلبية توقعات العملاء، وتطوير أهداف وخطط محددة للتنظيم والإنجاز، ومعالجة الشكاوى وحل النزاعات، والسعي لتحسين أداء الخدمة، والتعاون مع مدير مكتب الاستقبال لتحسين الخدمة، والتواصل الواضح حول أهداف مكتب الاستقبال، والمشاركة في تطبيق خطط التصحيح بناءً على تعليقات العملاء، والتركيز على تحسين رضا الضيوف
- ضمان خدمة عملاء استثنائية: تقديم خدمات فوق التوقعات لرضا العملاء واستبقائهم، وتحسين الخدمة من خلال فهم احتياجات الضيوف وتقديم التوجيه والتدريب عند الحاجة، والقدوة الحسنة وإظهار مهارات ضيافة ممتازة، وتمكين الموظفين لتقديم خدمة عملاء ممتازة، والتفاعل المنتظم مع العملاء لجمع الملاحظات حول الجودة والرضا، ومعالجة مشاكل الضيوف وشكاواهم بفعالية
- إدارة المشاريع والسياسات: تنفيذ برنامج التعرف على العملاء وضمان سير العملية، وضمان الامتثال لجميع سياسات مكتب الاستقبال ومعاييره وإجراءاته، ومراقبة الالتزام بسياسات الائتمان لتقليل الديون المعدومة والمبالغ المستردة
- مسؤوليات إضافية: تقديم المعلومات للمشرفين والزملاء عبر الهاتف أو الكتابة أو البريد الإلكتروني أو شخصياً، وتحليل المعلومات واختيار أفضل الحلول لحل المشكلات، وإبلاغ الإدارة والزملاء والمرؤوسين بالمعلومات ذات الصلة في الوقت المناسب، والقيام بمهام مدير مكتب الاستقبال في غيابه، ونقل المعلومات الهامة من اجتماعات ما قبل وبعد المؤتمرات إلى موظفي مكتب الاستقبال، والمشاركة في اجتماعات القسم
عرض النص الأصلي للإعلان
Additional Information
Job Number 26130972
Job Category Rooms & Guest Services Operations
Location Prince Mohammed Bin Abdulaziz Street, Al Andalus, Jeddah 23326, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
Supporting Management of Front Desk Team
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 26130972
Job Category Rooms & Guest Services Operations
Location Prince Mohammed Bin Abdulaziz Street, Al Andalus, Jeddah 23326, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
المصدر: LinkedIn - أُضيفت للموقع في 8 أكتوبر 2026
رقم الإعلان لدى المصدر: 4475970401
رقم الإعلان لدى المصدر: 4475970401
