وظيفة مشرف تجربة الضيوف لدى The Luxury Collection في الرياض الدرعية
Guest Experience Supervisor
تفاصيل الوظيفة
شركة The Luxury Collection، إحدى علامات ماريوت الدولية، تعلن عن وظيفة مشرف تجربة الضيوف (Guest Experience Supervisor) في الرياض، الدرعية، السعودية. الوظيفة بدوام كامل، غير عن بعد، وتتطلب خبرة إشرافية لا تقل عن سنة.
المهام والمسؤوليات
- معالجة جميع عمليات تسجيل الوصول للضيوف، والتحقق من هوية الضيف ووسيلة الدفع، وتخصيص الغرفة، وتفعيل/إصدار بطاقة الغرفة.
- إعداد حسابات دقيقة لكل ضيف حسب متطلباته، وإدخال معلومات برنامج مكافآت ماريوت.
- التأكد من تطابق الأسعار مع أكواد السوق، وتوثيق الاستثناءات، وتأمين الدفع قبل إصدار بطاقة الغرفة، والتحقق من الفواتير وتعديلها.
- تجميع ومراجعة التقارير اليومية والسجلات وقوائم الطوارئ، وإتمام تقارير الكاش والإغلاق.
- تقديم الاتجاهات ومعلومات المنشأة للضيوف، وتلبية طلباتهم والتواصل مع الموظفين المختصين عند الحاجة، ومتابعة التأكد من تحقيق الطلبات.
- معالجة جميع أنواع الدفع، القسائم، المدفوعات الصادرة، والرسوم، وتسوية وإيداع الإيصالات، وعدّ وحفظ الخزينة في بداية ونهاية كل وردية.
- الحصول على الأذونات اليدوية واتباع جميع إجراءات المحاسبة، وإبلاغ قسم منع الخسائر/الأمن عن أي بلاغات سرقة من الضيوف.
- مساعدة الإدارة في تدريب وتقييم واستشارة وتحفيز وتدريب الموظفين، ويكون قدوة ونقطة الاتصال الأولى لعملية ضمان المعاملة العادلة/سياسة الباب المفتوح.
- تطوير والحفاظ على علاقات عمل إيجابية، ودعم الفريق لتحقيق الأهداف المشتركة، والاستجابة لاهتمامات الموظفين بشكل مناسب.
- اتباع سياسات الشركة وإجراءاتها، والإبلاغ عن الحوادث والإصابات وظروف العمل غير الآمنة للمدير، وإكمال تدريبات وشهادات السلامة.
- الحفاظ على المظهر النظيف والمهني، والسرية التامة للمعلومات المملوكة، وحماية أصول الشركة.
- الترحيب بالضيوف وتقديرهم، وتوقع احتياجات الخدمة وتلبيتها، ومساعدة الأشخاص ذوي الإعاقة، وشكر الضيوف بصدق.
- التحدث بلغة واضحة ومهنية، وإعداد ومراجعة المستندات المكتوبة بدقة، والرد على الهواتف باستخدام آداب السلوك المناسبة.
- ضمان الالتزام بمعايير الجودة، وإدخال المعلومات واسترجاعها باستخدام أنظمة الحاسوب/نقاط البيع.
- الوقوف أو الجلوس أو المشي لفترات طويلة، وتحريك وحمل ودفع وسحب ووضع أشياء يصل وزنها إلى 10 أرطال دون مساعدة.
- أداء مهام أخرى معقولة حسب توجيهات المشرفين.
الشروط والمتطلبات
- شهادة الثانوية العامة أو ما يعادلها (GED).
- خبرة عمل ذات صلة لا تقل عن سنة واحدة.
- خبرة إشرافية لا تقل عن سنة واحدة.
- لا يشترط رخصة أو شهادة مهنية محددة.
المهارات المطلوبة
- إجادة استخدام أنظمة الحاسوب وأنظمة نقاط البيع.
- مهارات تواصل شفهي وكتابي واضحة ومهنية.
- القدرة على التعامل مع المدفوعات والمحاسبة بدقة.
- مهارات تنظيمية وإدارة الوقت للعمل تحت الضغط.
- القدرة على الوقوف أو المشي لفترات طويلة وحمل أوزان خفيفة.
- مهارات خدمة عملاء ممتازة مع القدرة على توقع احتياجات الضيوف.
عرض النص الأصلي للإعلان
Additional Information
Job Number 26129516
Job Category Rooms & Guest Services Operations
Location 3017 Alemam Mohamed Bin Masoud, Al Ruqiyah, RDFA7628, Ad Diriyah 13712, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 26129516
Job Category Rooms & Guest Services Operations
Location 3017 Alemam Mohamed Bin Masoud, Al Ruqiyah, RDFA7628, Ad Diriyah 13712, Saudi ArabiaVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
المصدر: LinkedIn - أُضيفت للموقع في 6 أكتوبر 2026
رقم الإعلان لدى المصدر: 4474978259
رقم الإعلان لدى المصدر: 4474978259
