Mathaqat Foods Company تعلن عن وظيفة مساعد منسق ضيافة في الخبر

Company Description Mathaqat Foods Company operates a diverse portfolio of quick service restaurants, fine dining establishments, and premium catering services. The company focuses on delivering high-quality food experiences that drive guest satisfaction, loyalty, and sustainable growth in a fast-evolving marketplace. Guided by a mission to make food a shared culture and language, Mathaqat continually introduces dynamic and profitable concepts. Its vision is to remain guests’ first choice by upholding strong service standards while embracing modern trends to stay attractive and relevant to guests, partners, and the broader community. Mathaqat’s brands include Lucas Pastaria, Jar Wared, Al Mokhayyam, Zafi, Qaf Catering Services, and Sports Hub.
Role Description The Asst Guest Coordinator is a full-time, on-site role based in Al Khobar, responsible for supporting daily guest-facing operations across Mathaqat’s restaurants and catering services. This role assists with welcoming guests, managing reservations and seating, and coordinating special requests to ensure a smooth and positive experience. The Asst Guest Coordinator helps communicate guest needs to service and kitchen teams, supports event and catering setups, and follows company standards for service quality and hospitality. Daily tasks include handling guest inquiries, resolving minor concerns, maintaining orderly reception and waiting areas, and keeping accurate records related to guest feedback and bookings. The role also contributes to implementing guest service initiatives, supporting promotional activities, and reinforcing Mathaqat’s brand values in every interaction.
Qualifications

• Guest service and hospitality skills, including welcoming guests, managing reservations, and handling inquiries professionally.
• Communication and interpersonal skills to coordinate effectively with guests, service staff, and kitchen teams.
• Organizational and time-management abilities for managing seating plans, event schedules, and multiple guest requests.
• Basic problem-solving skills to address guest concerns promptly and escalate issues when necessary.
• Attention to detail and reliability in maintaining orderly front-of-house areas and accurate guest records.
• Ability to work on-site in Al Khobar, including evenings, weekends, and holidays as required by restaurant operations.
• Previous experience in restaurants, hotels, or catering environments is preferred.
• Diploma or equivalent qualification in hospitality, business, or a related field is an advantage.
• Proficiency in basic computer systems and reservation tools; familiarity with POS or booking software is beneficial.
• Language skills in English; Arabic proficiency is an added advantage.