وظيفة مدير Jira شاغرة لدى إمداد بإلم في الرياض

Role Purpose

To ensure the effective day-to-day operation, administration, and configuration of the Jira platform, supporting ITSM processes and maintaining system stability in alignment with ELM’s operational model and workflow

Responsibilities:

Daily Operations

• Monitor Jira platform health, queues, and SLAs.
• Handle and resolve Jira-related incidents and service requests.
• Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions.
• Follow up on assigned tickets and ensure timely resolution within agreed SLAs.

Platform Administration

• Manage users, roles, groups, permissions, projects, and system configurations
• Maintain environments

Configuration & Workflow Management

• Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations
• Apply configuration changes and parameter updates based on operational requirements
• Support workflow automation and process optimization

Integrations Monitoring

• Monitor integrations with SMAX and other enterprise systems
• Support operational monitoring and stability of Jira integrations and interfaces
• Assist in troubleshooting integration failures and connectivity issues
• Coordinate with internal teams and vendors

Automation & Administration

• Configure and maintain Jira automation rules and operational configurations
• Support assignment, routing, notification, and approval automation

Reporting & Dashboard

• Generate and maintain operational reports, filters, queries, and dashboards

Release Support

• Support configuration promotion, testing, and production deployments

Governance & Compliance

• Ensure adherence to ITSM governance, audit requirements, and change management controls

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years in ITSM, including 2-3 years hands-on Jira administration

Tools & Technology

Atlassian Jira platform

• ITSM tools and service management platforms

ITSM Knowledge

• Strong understanding of ITIL processes (Incident, Problem, Change, Request)

Technical Skills

• Jira administration and workflow configuration
• JQL and Jira automation understanding
• Understanding of REST APIs and integration concepts

Soft Skills

• Strong analytical and troubleshooting skills
• Stakeholder communication capability

Certifications

• ITIL Foundation Certification
• Atlassian Jira related certifications are preferred