وظيفة ممثل خدمة عملاء شاغرة لدى SmartChoice International GCC في الرياض

Customer Service Representative | Riyadh

We are currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh.

This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes.

Responsibilities:

You’ll be responsible for delivering a high level of customer service while supporting day-to-day operational activities, including:

• Managing and monitoring customer tickets through a service management platform

• Following up on escalated tickets and ensuring timely resolution

• Preparing and sharing regular service reports

• Conducting customer and attendee courtesy calls

• Reviewing registrations and preparing registration reports

• Supporting customer/student access and resolving issues

• Following up with unpaid registrations where required

• Coordinating with internal Business Development teams on customer requests

• Preparing and distributing joining instructions

• Preparing attendance records for events and programmes

• Monitoring customer satisfaction and escalating issues where appropriate

• Supporting the development and improvement of customer service processes

• Helping categorise recurring issues and improve internal feedback processes

IMPORTANT: The role involves regular interaction with customers, internal teams, instructors, service providers and other stakeholders, so strong communication and organisation skills are essential.

Requirements:

2-4 years' experience in a customer service role (Phone/office based customer service)

Experience within the technology industry

Strong understanding of customer service processes and operations

Excellent communication and stakeholder management skills

Comfortable managing escalations and working in a fast-paced environment

Strong organisational skills and attention to detail

Ability to work effectively within a diverse, multicultural team

Strong ownership and a proactive approach to problem solving

A Bachelor's degree in Business Administration or Computer Science is required

Systems: Odoo - advanced user, Salesforce - intermediate user, Microsoft Office - advanced user