وظيفة مدير متجر أثاث وديكور فاخر شاغرة لدى NMDCON في منطقة الرياض

Location: Riyadh

Job Type: Fulltime

Job Title: Shop Manager / Showroom Manager - Luxury Furniture & Interior Products

Industry: Luxury Furniture / Interior Products / Home Décor

Required experience in selling & providing customer guidance for high-end luxury furniture, interior products & upholstery.

Key Responsibilities

1. Showroom & Store Management

• Manage the complete day-to-day operations of the luxury furniture and interior products showroom.
• Ensure the showroom is maintained to premium brand standards at all times.
• Maintain high standards of product presentation, ambience, cleanliness, lighting, and customer experience.
• Ensure effective implementation of company policies, SOPs, and operational procedures.
• Coordinate with logistics, warehouse, installation, and back-office teams to ensure smooth order fulfilment.

2. Sales & Business Development

• Drive showroom sales and achieve monthly, quarterly, and annual sales targets.
• Develop strategies to increase walk-ins, conversions, average transaction value, and repeat business.
• Lead the sales team in identifying customer requirements and recommending suitable premium products.
• Handle high-value and VIP customers personally when required.
• Develop relationships with interior designers, architects, consultants, contractors, real-estate developers, and HNI/UHNI clients to generate business opportunities.
• Follow up on quotations, proposals, leads, and pending orders to maximize conversions.
• Monitor sales pipeline and prepare regular sales performance reports.

3. Customer Experience & Relationship Management

• Deliver a sophisticated and personalized customer experience consistent with a luxury brand.
• Understand customer preferences, lifestyle, design requirements, budgets, and project specifications.
• Handle customer queries, negotiations, complaints, and escalations professionally.
• Build long-term relationships with HNI clients, designers, architects, and other key customers.
• Maintain strong post-sales engagement and ensure customer satisfaction.

4. Team Leadership

• Recruit, train, coach, and manage showroom sales staff.
• Set individual and team sales targets and monitor performance.
• Conduct regular sales reviews and provide constructive feedback.
• Train team members on product knowledge, design concepts, selling techniques, customer service, and luxury-brand standards.
• Motivate the team to achieve sales and customer-service objectives.

5. Product & Market Knowledge

• Develop strong knowledge of luxury furniture, interior products, materials, finishes, fabrics, accessories, and design trends.
• Stay updated on premium and luxury interior trends, competitor offerings, pricing, and market developments.
• Ensure the sales team is equipped with accurate product specifications, pricing, availability, and product benefits.
• Work with the merchandising/product team to provide feedback on customer preferences and market demand.

6. Visual Merchandising

• Ensure products are displayed in an aesthetically appealing and commercially effective manner.
• Coordinate with visual merchandising and design teams for showroom layouts, product launches, seasonal displays, and promotional activities.
• Ensure the showroom reflects the desired luxury positioning and brand identity.

7. Inventory & Commercial Operations

• Monitor showroom inventory, stock movement, product availability, and display samples.
• Coordinate with warehouse and procurement teams for replenishment and product requirements.
• Ensure proper documentation of sales orders, quotations, invoices, deliveries, and returns.
• Monitor discounts, margins, and commercial terms within approved company guidelines.
• Minimize stock discrepancies, damages, and operational losses.

Key Performance Indicators (KPIs)

• Monthly / Annual Sales Achievement
• Sales Conversion Rate
• Average Order Value
• Gross Margin / Profitability
• Lead-to-Sale Conversion
• Customer Satisfaction & Repeat Business
• VIP / HNI Customer Acquisition
• Sales Team Productivity
• Inventory Accuracy
• Showroom Standards & Visual Presentation

Required Qualifications & Experience

• Bachelor's degree in Business Management, Retail Management, Interior Design, Architecture, Marketing, or a related field preferred.
• 5-10 years of experience in luxury retail, premium furniture, interiors, home décor, sanitaryware, lighting, kitchens, tiles, flooring, lifestyle products, or related sectors.
• Proven experience managing a premium/high-end showroom or retail store.
• Strong track record of achieving sales targets.
• Experience managing and developing a sales team.
• Experience handling HNI/UHNI customers and high-value transactions is highly desirable.
• Existing relationships with architects, interior designers, consultants, developers, and premium clientele would be an advantage.

Key Skills

• Luxury Retail & Showroom Management
• Sales & Business Development
• HNI/UHNI Customer Management
• Team Leadership & Coaching
• Client Relationship Management
• Negotiation & Closing Skills
• Interior/Furniture Product Knowledge
• Visual Merchandising
• Sales Forecasting & Reporting
• Inventory Coordination
• Commercial & Margin Awareness
• Excellent Communication & Presentation Skills
• Strong interpersonal and networking abilities
• Professional grooming and customer-facing etiquette

Preferred Industry Background

Candidates from the following industries may be considered:

• Luxury / Premium Furniture
• High-End Interior Products
• Home Décor & Lifestyle
• Modular Kitchens & Wardrobes
• Premium Lighting
• High-End Home & Lifestyle Retail