وظيفة مساعد افتراضي ثنائي اللغة للتواصل مع الأعضاء شاغرة لدى Jobgether في السعودية
Bilingual Member Outreach & Award Qualification Virtual Assistant
تفاصيل الوظيفة
Jobgether، نيابة عن شركة شريكة، تبحث عن مساعد افتراضي ثنائي اللغة (الإنجليزية والإسبانية) للتواصل مع الأعضاء وتأهيل الجوائز، في السعودية. هذه الوظيفة عن بُعد.
المهام والمسؤوليات
- إجراء تواصل خارجي استباقي مع الأعضاء عبر المكالمات الهاتفية والرسائل النصية والبريد الإلكتروني.
- شرح الغرض من التواصل ومبادرة التكريم والجوائز بشكل واضح.
- اتباع النصوص والعمليات المقررة مع الحفاظ على أسلوب طبيعي وودود.
- بناء علاقات إيجابية مع الأعضاء وتشجيع المشاركة في عملية التأهيل.
- طرح أسئلة التأهيل بدقة، وتوجيه الأعضاء خلال الاستبيانات، وجمع المعلومات المطلوبة.
- إكمال نماذج المراجع والوثائق الداعمة والسجلات الأخرى المطلوبة.
- متابعة الأعضاء غير المستجيبين أو ذوي المعلومات الناقصة بشكل منتظم.
- تحمل مسؤولية الأعضاء المعينين طوال عملية التواصل والتأهيل.
- تسجيل المكالمات والرسائل والردود والمتابعات ونشاط الأعضاء بدقة في نظام CRM.
- الحفاظ على سجلات منظمة للأعضاء وحالات التأهيل والمسارات والمهام وسير العمل.
- إدارة جداول البيانات والمتتبعات ومعلومات الاتصال وتنظيف البيانات والجدولة والمهام الإدارية ذات الصلة.
- تصعيد الأسئلة أو المواقف التي تقع خارج الإجراءات المقررة، والالتزام بالمواعيد النهائية للمشاريع والأنشطة المتفق عليها.
الشروط والمتطلبات
- خبرة سابقة في خدمة العملاء، دعم الأعضاء، التواصل الخارجي، تحديد المواعيد، أو دور مماثل (مفضلة بشدة).
- إجادة اللغتين الإنجليزية والإسبانية (إلزامي).
- إتقان اللغة الإنجليزية المنطوقة وحضور هاتفي احترافي وواثق.
- خبرة في المكالمات الصادرة والرسائل النصية والتواصل عبر البريد الإلكتروني (مفضلة).
- مهارات قوية في التنظيم وإدخال البيانات والتوثيق والمتابعة.
- راحة في العمل مع أنظمة CRM وإدارة جهات الاتصال؛ خبرة بـ Close.io ميزة إضافية (سيتم توفير التدريب).
- إتقان استخدام Google Workspace وGoogle Sheets وتقويم Google والبريد الإلكتروني ومنصات الرسائل النصية.
- القدرة على اتباع العمليات المنظمة دون أن يبدو الأسلوب وكأنه نص مقروء بشكل مفرط.
- دافئ، لبق، مثابر، يعتمد عليه، ومركز على العميل.
- راحة في العمل بشكل مستقل مع التعاون مع فريق عمل عن بُعد أكبر.
- خبرة في المجتمعات الإلكترونية، المنظمات العضوية، التدريب أو التعليم، أو العقارات تعتبر ميزة لكنها غير مطلوبة.
- القدرة على إدارة عدد كبير من التفاعلات مع الأعضاء مع الحفاظ على الدقة والاحترافية.
المزايا
- فرصة عمل مستقلة بالكامل عن بُعد (مقاول مستقل).
- 40 ساعة متعاقد عليها أسبوعيًا، من الاثنين إلى الجمعة.
- جدول عمل قياسي من 9:00 صباحًا إلى 5:00 مساءً بتوقيت الجبل (MST)، مع مراعاة متطلبات الجدولة المتفق عليها.
- أسعار تنافسية.
- دفعات أسبوعية.
- تدريب مجاني وفرص للتطوير المهني.
- دعم وتوجيه مستمر.
- الوصول إلى مجتمع مهني داعم وحيوي.
- فرص للعمل على أدوار مختلفة متاحة وتطوير خبرة إضافية.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Member Outreach & Award Qualification Virtual Assistant based in Saudi Arabia.
This role supports a large member community through proactive, personalized outreach and award-qualification activities.
You will connect with members by phone, SMS, and email, helping them understand and complete an established recognition process.
The position combines customer engagement, administrative coordination, data management, and consistent follow-up.
You will build rapport while following structured processes, scripts, qualification questions, and documentation requirements.
Accurate CRM management will be essential for tracking member interactions, statuses, deadlines, and next steps.
You will work independently while contributing to a broader outreach operation designed to support a large and growing member base.
The role is fully remote and offers an opportunity to develop your skills in customer support, outreach, CRM, and virtual assistance.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role supports a large member community through proactive, personalized outreach and award-qualification activities.
You will connect with members by phone, SMS, and email, helping them understand and complete an established recognition process.
The position combines customer engagement, administrative coordination, data management, and consistent follow-up.
You will build rapport while following structured processes, scripts, qualification questions, and documentation requirements.
Accurate CRM management will be essential for tracking member interactions, statuses, deadlines, and next steps.
You will work independently while contributing to a broader outreach operation designed to support a large and growing member base.
The role is fully remote and offers an opportunity to develop your skills in customer support, outreach, CRM, and virtual assistance.
Accountabilities
- Conduct proactive outbound outreach to members through phone calls, text messages, and email.
- Clearly explain the purpose of the outreach and the award-recognition initiative.
- Follow established scripts and qualification processes while maintaining a natural, personable, and conversational approach.
- Build positive relationships with members and encourage participation in the qualification process.
- Ask qualification questions accurately, guide members through surveys, and collect required information.
- Complete reference forms, supporting documentation, and other required records.
- Follow up consistently with members who are unresponsive or have incomplete information.
- Maintain ownership of assigned members throughout the outreach and qualification process.
- Record calls, messages, responses, follow-ups, and member activity accurately in the CRM.
- Maintain organized member records, qualification statuses, pipelines, tasks, and workflows.
- Manage spreadsheets, trackers, contact information, data cleanup, scheduling, and related administrative tasks.
- Escalate questions or situations that fall outside established procedures and meet agreed activity and project deadlines.
- Previous experience in customer service, member support, outreach, appointment setting, or a similar role is strongly preferred.
- Fluency in both English and Spanish is required.
- Excellent spoken English and a professional, confident phone presence.
- Experience with outbound calling, SMS, and email outreach is preferred.
- Strong organization, data-entry, documentation, and follow-up skills.
- Comfortable working with CRM and contact-management systems; Close.io experience is a plus, with training provided.
- Proficiency with Google Workspace, Google Sheets, Google Calendar, email, and SMS platforms.
- Able to follow structured processes without sounding overly scripted.
- Warm, personable, persistent, dependable, and customer-focused.
- Comfortable working independently while collaborating with a larger remote team.
- Experience with online communities, membership organizations, coaching or education, or real estate is an advantage but not required.
- Able to manage a high volume of member interactions while maintaining accuracy and professionalism.
- Fully remote independent contractor opportunity.
- 40 contracted hours per week, Monday through Friday.
- Standard working schedule of 9:00 AM to 5:00 PM MST, subject to mutually agreed scheduling requirements.
- Competitive rates.
- Weekly payments.
- Free training and professional upskilling opportunities.
- Ongoing support and guidance.
- Access to a supportive and vibrant professional community.
- Opportunities to work on various available roles and develop additional experience.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 24 سبتمبر 2026
رقم الإعلان لدى المصدر: 4469735075
رقم الإعلان لدى المصدر: 4469735075