وظيفة دعم مبيعات - عطور راقية شاغرة في الرياض لدى جهة غير معلنة

A leading global company in the fragrance industry is seeking a Sales Support to join its Fine Fragrance team in Riyadh, Saudi Arabia.

As Sales Support -Fine Fragrance, you will serve as a trusted partner to customers and internal stakeholders, ensuring the efficient management of customer requests, projects, and business processes while contributing to seamless customer experience.

Join a dynamic and collaborative environment where you can help bring inspiring fragrance creations to life.

You will provide essential support to customers and commercial teams by coordinating requests, ensuring accurate and timely communication, and facilitating the successful execution of customer projects.

You will build strong relationships with both internal and external stakeholders and contribute to delivering the best-in-class customer experience. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Where You'll Make a Difference

• Build and maintain strong working relationships with customers and internal stakeholders, acting as a reliable point of contact for day-to-day enquiries.
• Provide timely and accurate support on customer requests, orders, quotations, and project-related activities.
• Coordinate with cross-functional teams including Sales, Supply Chain, Operations, Finance, and Customer Service to ensure customer needs are met efficiently.
• Support commercial activities through the preparation of quotations, pricing information, budgeting inputs, and forecasting processes.
• Ensure customer information, project data, and documentation are maintained accurately within company systems.
• Monitor project milestones and proactively follow up on outstanding actions to ensure deadlines are met.
• Identify and resolve issues effectively whilst maintaining positive customer relationships.
• Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

What Makes You the Right Fit

• Bachelor's degree or equivalent higher education qualification.
• Minimum of 2 years' experience in Customer Service, Sales Support, Sales Administration.
• Strong customer service mindset with a commitment to delivering an outstanding customer experience.
• Experience working in a fast-paced, customer-focused environment.
• Fluency in English.

How Would You Stand Out?

• Strong problem-solving skills with the ability to make sound decisions based on data, experience, and business requirements.
• Excellent organisational and time-management capabilities.
• Ability to prioritize multiple tasks and perform effectively under pressure.
• Strong interpersonal and communication skills with the ability to build relationships across all levels of organisation.
• Customer-focused approach with a proactive and solution-oriented mindset.
• High level of organisational agility and ability to navigate a complex business environment.

Why Join Us?

• Opportunity to support innovative and creative projects within the Fine Fragrance industry.
• Dynamic and collaborative working environment.
• Ongoing learning and professional development opportunities.