وظيفة مدير حلول العملاء شاغرة لدى IDEMIA Public Security في الرياض

About IDEMIA Road Safety

Idemia Road Safety business designs, deploys, and operates road safety solutions recognized for their maturity, reliability, and large-scale performance. With nearly 150 employees worldwide - most of whom focus on R&D, development, and deployment - and revenue approaching €80 million, we have built a solid foundation of technological expertise. Our solutions have long integrated AI and image recognition to deliver high detection accuracy, consistent operational availability, and a seamless experience for operators and authorities. Our mission is clear: help our customers make roads safer, streamline mobility, and enhance enforcement efficiency, with strong ethics and strict compliance with regulatory frameworks.

For over 50 years, IDEMIA Road Safety has partnered with public authorities worldwide to improve road safety. With more than 13,000 automated traffic enforcement systems deployed globally, IDEMIA is a recognized leader in this field. By leveraging advanced technologies, we deliver high-performance enforcement solutions that help reduce accidents, strengthen traffic law enforcement, and promote safer driving behaviors in all environments.

Beyond technical performance, Road Safety remains a humanscale organization where each employee can quickly see the impact of their contribution. Customer focus and teamwork are core values: communication is direct, initiative is encouraged, and collaboration is genuine. In a context of continuous innovation, we are accelerating data, analytics, and automation to anticipate needs and address challenges around the world. After a controlled internationalization phase, the business is now ready to scale, with strong growth potential internationally. Our impact is above all societal: contributing to safer roads, calmer cities, and a better collective living environment.

Role Purpose

As a Client Solution Manager, you will be the technical cornerstone of our pre-sales activities around the globe. You will bridge the gap between our customers' complex needs and our cutting-edge technological portfolio. Your role is to design solutions that solve our customers’ challenges by leveraging IDEMIA’s portfolio and partnerships. You will act as a trusted advisor to institutional clients or partners (Ministries, Police, Local Authorities, Local system integrators), translating their operational pains into profitable and innovative technical solutions.

Why this role matters?

Expanding cities and rising individual mobility have significantly impacted traffic conditions. Ensuring safety on roads is not only a public necessity but also a financial challenge for governments. According to the World Health Organization, traffic accidents cost nearly 3% of global GDP, and by 2030, road-related incidents are expected to become the 5th leading cause of death globally.

IDEMIA provides state-of-the-art traffic law enforcement systems that prevent dangerous driving behavior and significantly reduce road accidents. Our solutions feature the latest in automated enforcement and behavioral monitoring technology.

Your mission

Strategic Solution Architecture & Design

• Lead the technical discovery process with clients to uncover business objectives and technical requirements for Road Safety projects.
• Design end-to-end solutions integrating TLES (Traffic Law Enforcement Systems) like the MESTA Series, and backend data processing.
• Ensure solutions comply with national regulations, data privacy laws (GDPR), and metrology standards.

Bid Management & Tender Excellence

• Own the technical response for complex RFIs, RFPs, and global tenders, ensuring competitive positioning and full compliance.
• Coordinate with Product, Legal, and Finance teams to develop costing models and ensure solution profitability.
• Present and demonstrate the value proposition of IDEMIA’s technologies to C-level stakeholders and government officials.

Cross-Functional Leadership

• Act as the primary interface between Sales and Product Engineering, shaping the product roadmap based on market feedback and client requirements.
• Lead technical Proof of Concepts (POCs) and field trials to validate solution performance in real-world conditions.
• Ensure a seamless transition from pre-sales to delivery, remaining the technical reference during the initial implementation phases.

Market Intelligence

• Conduct competitive intelligence on actors from the road safety industry and adjacent markets.
• Participate in industry events, trade shows, and technical seminars to promote IDEMIA’s leadership in road safety.

What you bring?

Qualifications & Experience

• Education: Master’s degree (Bac+5) in IT, Electronic Engineering, Telecommunications, or a related field.
• Experience: 5+ years of experience in Sales Engineering, Solution Architecture, or Pre-Sales in high-tech sectors (Public Security, ITS, Defense, or Aerospace).
• Technical Skills: Strong knowledge in CCTV technologies. Knowledge of video analytics, AI-driven behavior monitoring, and networking protocols. Existing experience in road safety and ITS applications is a plus.
• Infrastructure: Proficiency in Cloud environments (AWS/Azure) and cybersecurity concepts.

Soft Skills

• Communication: Exceptional written and verbal communication skills in both French and English. Ability to distill complex technicalities into clear business value.
• Stakeholder Management: Proven ability to navigate matrixed organizations and build trust with senior decision-makers.
• Problem Solving: Structured thinker and ability to synthetize constraints for multiple stakeholders.
• Commercial Acumen: Understanding of project ROI, costing models, and the commercial drivers of the public safety market.

In addition to strong technical and soft skills, we’re looking for someone who embodies the values of IDEMIA. We are:

• Curious - always looking to explore and innovate.
• Trusted - committed to delivering with reliability and integrity.
• Caring - putting people and safety at the heart of what we do.
• Daring - unafraid to challenge the status quo.
• Together - believing in the power of teamwork across borders.

Why Join IDEMIA Road Safety?

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they like, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of belonging, ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.