وظيفة مشرف مكتب أمامي (للجنسية السعودية) لدى أكور بمكة

Stellenbeschreibung

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information

Qualifikationen

• Motivator and Proactive
• People person & a team player
• Positive attitude and well-spoken
• Organized & result driven
• Open-minded
• Displays initiative
• Commitment to professional values
• Thinking out of the box
• · Proficient in the English and Arabic (verbal & written)
• · Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• · Must be flexible in terms of working hours
• · A hospitality diploma is an asset
• · Knowledge of Property Management System and Windows
• · Prior experience in customer service an asset
• · Proven ability to handle cash effectively and accurately

EXPERIENCE

• · Minimum 1 year supervisory experience in luxury hotel

Zusätzliche Informationen

experience is an asset
Fluency in English, additional languages are a plus