وظيفة مهندس دعم فني المستوى الأول (Voice Engineer) شاغرة لدى Arkan Solutions في مكة جدة

We’re Hiring | Tier 1 Help Desk Engineer (Voice Engineer)

Arkan Solutions is looking for a Tier 1 Help Desk Engineer (Voice Engineer) to be the first point of contact for our Enterprise Clients.

📌 What you will do

• Receive, log and triage support tickets through our support portal, email and phone

• Resolve first-line issues such as user provisioning, number assignment and basic call-quality checks

• Collect clear diagnostics (call logs, timestamps, affected numbers) and escalate to Tier 2 when needed

• Keep Enterprise Clients updated until every ticket is closed

• Maintain accurate ticket records and contribute to the knowledge base

• Work shifts as part of a support Rota

📌 What we are looking for

• 1-3 years in IT help desk, service desk or technical support

• Basic understanding of networking (IP, DNS, firewalls)

• Familiarity with Microsoft Teams, Zoom or VoIP is a strong plus

• Basic knowledge of VoIP protocols (SIP, RTP) and telephony systems.

• Familiarity with network protocols (TCP/IP, DNS, DHCP, etc.) and how they relate to voice services.

• Strong problem-solving and communication skills.

• Clear written and spoken communication in English and Arabic

• A calm, organized approach under pressure

• A degree in IT, Computer Science or a related field, or equivalent experience

• Preferred Skills:

• Knowledge of network monitoring tools and ticketing systems.

• Basic knowledge of network protocols and Linux/Windows environments.

📌 What we offer

• Hands-on exposure to carrier-grade voice and cloud platforms

• Structured training and a clear path to Tier 2,3 and engineering roles

• A growing team serving enterprise and government clients across the region