DXC Technology تعلن عن وظيفة مدير التعافي من الكوارث وتوفر تقنية المعلومات في الرياض

Job Description (JD) - IT Disaster Recovery and Availability Manager

Note: The candidate should be flexible and available to work on weekends for DR execution.

IT Disaster recovery:

• Participating in disaster Recovery Governance & Planning
• Maintain and periodically review the inventory of critical business and IT services used for Disaster Recovery planning and testing.
• Manage, annual Disaster Recovery and High Availability testing calendar.
• Ensure DR plans align with business continuity requirements and regulatory obligations.
• Ensure ITSCM plans, risks, controls, and activities remain aligned with business continuity requirements.
• Assess continuity risks and recommend mitigation strategies.
• Lead end-to-end Disaster Recovery and High Availability testing activities.
• Coordinate pre-test planning, stakeholder communications, execution workshops, and test rehearsals.
• Manage test windows, bridge calls.
• Monitor runbook execution and ensure successful completion of recovery activities.
• Coordinate evidence collection, issue tracking, risk logging, and post-test reviews.
• Prepare executive-level DR testing reports and recommendations
• Facilitate coordination between technical teams, business stakeholders, management, and external vendors.
• Participate in crisis management and business continuity response activities.

Availability Management:

• Execute and govern the Availability Management process in line with agreed SLAs, OLAs, and service commitments.
• Establish and maintain service availability baselines and performance targets.
• Conduct regular service availability reviews with stakeholders.
• Monitor availability, uptime, and downtime of all applications and infrastructure services utilizing approved monitoring tools.
• Validate availability calculations and ensure data integrity across reporting platforms.
• Generate daily, weekly, and executive-level availability reports.
• Analyze service outages, performance degradation, availability trends, and recurring failures.
• Identify risks affecting service availability and develop mitigation plans.
• Recommend service reliability and resilience improvements.
• Validate exclusion of approved downtime from SLA calculations.
• Conduct service review meetings and availability governance discussions.
• Define monitoring requirements, availability targets, reporting standards, and governance controls for new services.
• Identify opportunities to improve service availability and operational efficiency.
• Drive root cause trending and proactive improvement initiatives.
• Submit recommendations to CSI governance boards.
• Measure effectiveness of implemented improvements.
• Enhance availability analytics using Power BI, ServiceNow, Dynatrace, SiteScope, SCOM, SolarWinds, or equivalent monitoring tools.
• Reduce manual effort through automation of KPI reporting and trend analysis.

Required Skill:

• Disaster Recovery Management
• Business Continuity Management (BCM)
• Business Impact Analysis (BIA)
• Availability Management
• RTO/RPO Management
• DR Runbook Management
• Power BI, ServiceNow (User level)
• Dynatrace, SiteScope, SolarWinds, (User level)
• Executive Reporting & Stakeholder Management.

KPI:

• DR and HA testing completion rate.
• DR testing success rate.
• Achievement of agreed RTO and RPO targets.
• Closure rate of DR findings and lessons learned.
• DR readiness compliance score.
• IT service availability percentage.
• SLA compliance achievement.
• Completion of availability improvement initiatives.
• Automation and reporting efficiency improvements