Arabian AlEsaar تعلن عن وظيفة مشرف خدمة عملاء في الشرقية الدمام

Location: Al Shubaily Grand Mall, Al Khobar

Nationality: Saudi National

• Supervise and coordinate the daily activities of Customer Service Agents.
• Monitor service quality at the customer service desk and all customer touchpoints.
• Log, track, and escalate customer complaints, ensuring timely resolution.
• Coach, guide, and train Customer Service Agents to maintain high service standards.
• Monitor team adherence to customer service policies and procedures.
• Report service performance, customer feedback, and key issues to the Customer Service Manager.

• Saudi national.
• Previous experience in customer service, preferably in a shopping mall, retail, hospitality, or similar customer-facing environment.
• Strong communication and interpersonal skills.
• Good leadership and team-management abilities.
• Strong problem-solving and complaint-handling skills.
• Ability to work under pressure and manage multiple customer service issues.
• Available to join immediately.