بنك الجزيرة يعلن عن وظيفة وكيل مركز الاتصال في الرياض

• Handle inbound and outbound calls to assist customers with inquiries, requests, and complaints.
• Provide accurate information about bank products, services, and policies.
• Record and update customer interactions and feedback in the system accurately.
• Resolve issues efficiently while maintaining a professional and courteous manner.
• Promote and cross-sell bank products and services where applicable.
• Escalate complex issues to the relevant department for resolution.
• Ensure compliance with internal policies, procedures, and regulatory standards.
• Meet individual and team performance targets related to service quality, response time, and customer satisfaction.

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
• 1-3 years of experience in a call center or customer service role, preferably within the banking or financial sector.
• Excellent verbal communication and listening skills.
• Customer-oriented with the ability to handle pressure and manage difficult situations.
• Good problem-solving skills and attention to detail.
• Proficiency in MS Office and CRM systems.
• Fluency in English and Arabic.