وظيفة مسؤول ضمان الجودة لدى Azure في الرياض

Quality Assurance Officer

Job Purpose

Provide technical, field-level quality assurance across all compounds, within two main areas:

• Carry out on-site technical quality inspections (MEP, fire and life safety, housekeeping, and contractor compliance) to verify compliance with approved standards.
• Follow up on resident cases, complaints, and observations and ensure they are completed and closed per approved procedures.

The role holder helps accelerate case handling through follow-up, coordination, and verification, without being responsible for executing corrective actions or resolving cases; these responsibilities remain with compound management and the relevant departments.

Key Responsibilities

First: Case Oversight & Resident Feedback

• Follow up on complaints and observations under Quality monitoring with the responsible parties until verified closure within approved timeframes (oversight of closure, not complaint handling).
• Conduct on-site visits to verify case closure firsthand, collect evidence, and observe resident-facing service quality.
• Collect and organize supporting evidence and case documentation.
• Update and maintain the Cases Tracker as the Quality oversight record of monitored cases.
• Monitor response and resolution times against approved KPIs and SLAs, and report breaches.
• Send reminders and escalate critical or overdue cases to the responsible owner, and to the Quality Assurance Manager / VP of Operations when SLA limits are breached (oversight escalation, not case ownership)
• Coordinate with compound managers and relevant departments to obtain updates and evidence (for verification, not execution)
• Administer and follow up on resident satisfaction surveys.
• Track issues raised from public reviews through to verified closure, and support the Quality Assurance Manager in reviewing negative or sensitive review responses and in monthly trend reporting.

Second: On-Site Quality Inspection

• Conduct scheduled and unannounced quality inspection rounds across compounds.
• Use approved checklists to assess: MEP and maintenance (PPM and CM); fire and life safety; housekeeping; security; community facilities; and contractor compliance.
• Record non-conformities, observations, and risks objectively using the approved Quality systems.
• Follow corrective actions (CAPA) through to verified closure (verification, not execution)
• Consolidate inspection findings into clear, fact-based reports.

Third: Asset & Post-Maintenance Disposal Governance

• Verify that removed, replaced, or surplus items are declared at Work Order closure and transferred to the approved workshop (and confirm no storage in residential units).
• Participate in item assessment in coordination with Operations.
• Monitor compliance with disposal procedures and timelines.
• Maintain accurate, auditable records.

Fourth: Reporting & Analysis Support

• Compile case, survey, review, and inspection data into preliminary summaries and monthly reports.
• Support continuous-improvement initiatives and corrective actions (support, not execution)
• Support audit and review activities.
• Track quality initiatives and action plans approved by the Quality Assurance Manager and ensure their status is updated regularly.

Authority

• Access sites, complaint records, survey data, reviews, case logs, and contractors for monitoring, follow-up, and inspection.
• Request updates and supporting evidence from compound and department teams.
• Raise non-conformities; send reminders; and escalate SLA breaches and critical cases to the Quality Assurance Manager (and VP of Operations where defined).
• Participate in and document Disposal Committee reviews; record committee decisions in Yardi.
• No authority to approve corrective actions or deviations, close cases on behalf of operations, decide disposal individually (a Committee decision), or direct operational staff.

Required Qualifications

• Diploma or Bachelor’s degree in Mechanical, Electrical, or Civil Engineering, or Facilities Management.
• 2-3 years in facilities management, MEP maintenance, or technical inspection.
• Working knowledge of MEP systems, fire and life safety requirements, and contractor management.
• Strong organization, follow-up, and communication skills; persistent and detail-oriented.
• Familiar with case trackers, dashboards, checklists, and reporting (Excel).
• Familiar with CAFM or asset-management systems and asset / disposal governance.
• Fluent English and the ability to communicate in Arabic.
• Willing and able to travel regularly between compounds (valid Saudi driver’s license).
• An objective, fact-based professional.

Reports to: Quality Assurance Manager