ناما بارتنرز تعلن عن وظيفة أخصائي دعم فني في الرياض

About the Role
This role exists to keep the firm's day-to-day technology running so that client work does not slow down. You would carry the first line of support from your first week: the laptop that will not join the network, the file share a team cannot reach in the middle of a mandate, the account that needs setting up before someone joins a client meeting. It is a permanent, full-time position for someone at the start of their career, working alongside people who will explain how things are set up rather than hand you a queued ticket and move on.

About Namaa Partners
Namaa Partners is a strategy advisory firm working mostly with organizations in Saudi Arabia and with companies that have significant interests there. Clients include family groups and their holding companies, listed corporations, private equity portfolio companies, banks and insurers, government entities, and industrial operators. The work covers corporate strategy, growth and market entry, operating model and efficiency, organization and talent, digital strategy, performance improvement, and governance and risk. Principals scope the work and deliver it, and engagements often continue past the recommendation into board meetings and implementation.

What You Will Do

• Take the first line of support for the firm's laptops, phones, accounts, printers and meeting room equipment, and record what was wrong and what fixed it.
• Set up and close down user accounts, access permissions and shared drives when people join, move between teams, or leave.
• Prepare machines for new joiners and keep the asset list accurate, including who holds what and where it is.
• Support document handling for client work: large files, versioning, secure sharing, and the practical questions that come up the day before a board meeting.
• Escalate to the external providers who handle network, hosting and software support when an issue passes your level, and follow it until it is closed.
• Walk colleagues through a fix in plain language, in person, on a call, or in a short written note.

What We Need From You

• Able to troubleshoot Windows and Microsoft 365 at a practical level: accounts, mail, permissions, and the usual printing and connectivity problems.
• Comfortable explaining a problem and a fix in clear written and spoken English, and in Arabic when that is easier for the person asking.
• Careful with records. You keep a ticket log and an asset list that someone else could pick up and use.
• Discretion with client materials and internal documents, and an understanding of why some information stays in a small circle.
• Based in Riyadh and able to work from the office on the days the team is in, with the rest of the week worked from wherever you are most effective.
• A willingness to ask before guessing when a fix might affect someone else's work.

What Success Looks Like
Within the first six to twelve months, the people around you stop routing around the help desk. Requests come to you first, they get answered the same day, and the recurring problems stop recurring because the cause was dealt with rather than the symptom. The asset list and access records match reality, new joiners are working on the morning they arrive, and the heads of the firm can say plainly that technology has not cost anyone a client deadline. You should also be able to explain how the firm's systems fit together, and where they need to change.

How Decisions Get Made
Principals scope and staff the work, and they sign off on anything that affects client material or the firm's systems. On support decisions, your judgment enters early: you will usually know before anyone else whether a problem is a one-off or a pattern worth fixing properly. Escalation runs to the person who owns the system in question and to the external providers who support it, and you are expected to say when something has been worked around for long enough. Nobody waits for a committee to approve a sensible small fix.

What the Role Offers
This is a permanent, full-time position, hybrid, based in Riyadh, Saudi Arabia. You would work inside a small advisory firm where the systems you support are the ones the firm runs its client work on, so you see how the work actually happens rather than a filtered version of it. That exposure runs across strategy engagements with family groups, listed companies, banks and government entities. You would learn how a firm like this is held together operationally, which is useful whether you stay in support or move toward IT, operations or something else.

Who Tends to Do Well Here
People who do well in this role write things down and like being the person with the accurate list. They are comfortable when a client's own vocabulary is unfamiliar and ask until they understand it, rather than pretending. They take ownership of a number, a log, or a small process and keep it honest even when nobody is checking. They also tend to be patient with the person on the other end of the request, which matters more than speed for its own sake.