وظيفة تنفيذي خدمة عملاء شاغرة لدى International Real Estate Partners (IREP) في مكة جدة

Career Opportunities at IREP KSA

International Real Estate Partners (IREP) is a global Facilities and Real Estate Management company providing integrated services across all property types. We are known for delivering exceptional value, governance, and operational excellence across public and private sector projects. At IREP, we are committed to enabling our clients to achieve optimal performance, compliance, and strategic success through effective project and facilities oversight.

We are looking for suitable candidates for the following role based in Jeddah, KSA.

Customer Services Executive - Jeddah Based

Qualification & Experience:

• Master’s/Bachelor’s degree in Customer Services/Marketing or Supply Chain.
• Minimum 4-5 years’ experience in customer services/client handling roles with renowned organization.
• Excellent English communication skills (Verbal & Written).
• Only candidates currently available in KSA with transferable Iqama shall be considered.

Key Roles & Responsibilities:

• Investigate and resolve customer complaints regarding billing, shipping delays and products.
• Respond to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
• Owner of the Order Receipt and Processing on the system.
• Generate non-routine correspondence to secure additional customer information or resolve customer disputes.
• Serve as liaison with sales, manufacturing, purchasing, engineering and shipping personnel to handle customer inquiries and complaints.
• Prepare reports and data analytics.
• Track carrier performance and alerts management when performance metrics aren't met.
• Act as focal point of contact for customer claims.
• Place orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.

Interested candidates fulfilling the requirements shall apply at saudi.jobs@irepartners.com