وظيفة مدير حسابات مبيعات تقنية المعلومات شاغرة لدى Ultimate Solutions Company بمدينة الرياض

Account Manager - IT Services & Cybersecurity

Position Overview

The Account Manager will be responsible for managing and growing relationships with existing and potential clients, identifying business opportunities, and selling IT services, cybersecurity solutions, certifications, and related technology services.

The role will focus on achieving sales targets, maintaining strong client relationships, driving certificate and service renewals, and identifying opportunities for cross-selling and up-selling additional solutions.

Key Responsibilities

• Manage and develop relationships with existing and potential clients.
• Identify new business opportunities and generate sales leads.
• Sell IT services, cybersecurity solutions, technical services, and professional services.
• Manage and follow up on certificate renewals, subscriptions, licenses, and support agreements.
• Identify opportunities for cross-selling and up-selling additional services to existing customers.
• Understand client requirements and recommend suitable technology and cybersecurity solutions.
• Prepare quotations, proposals, and commercial offers in coordination with the technical and sales teams.
• Follow up with clients from initial inquiry through negotiation, closing, and contract renewal.
• Maintain regular communication with customers to ensure satisfaction and identify future business opportunities.
• Meet or exceed assigned sales targets and KPIs.
• Maintain accurate records of opportunities, customer information, quotations, renewals, and sales activities in the CRM.
• Coordinate with technical teams to ensure that proposed solutions meet customer requirements.
• Monitor upcoming contract and certificate expiration dates and proactively contact customers for renewal.
• Conduct client meetings, presentations, and solution discussions when required.
• Participate in business development activities, networking events, and customer meetings.
• Monitor market trends, competitors, and emerging cybersecurity and IT services.
• Prepare regular sales and account management reports for management.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• 3-5 years of experience in account management, IT sales, B2B sales, or business development.
• Experience selling IT services, cybersecurity solutions, software, licenses, certificates, or technical services is preferred.
• Strong understanding of B2B sales and account management processes.
• Excellent communication, negotiation, and presentation skills.
• Strong customer relationship management skills.
• Ability to identify sales opportunities and close deals.
• Good understanding of cybersecurity and IT solutions.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office and CRM systems.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets.
• New client acquisition.
• Revenue generated from existing accounts.
• Certificate, subscription, and service renewal rate.
• Cross-selling and up-selling revenue.
• Number of qualified sales opportunities generated.
• Customer retention and satisfaction.
• Conversion rate from opportunities to closed sales.
• Timely follow-up on leads, quotations, and renewals.

Preferred Experience

Experience with selling or managing accounts related to:

• Cybersecurity Solutions
• IT Infrastructure Services
• Security Certificates
• SSL/TLS Certificates
• Software & Technology Licenses
• IT Support & Maintenance
• Managed Services
• Cloud Services
• Cybersecurity Assessments
• Professional IT Services
• Annual Support & Maintenance Contracts