وظيفة موظف دعم فني شاغرة لدى Islamic Development Bank (IsDB) بمدينة جدة

Experienced Technical Support professional with expertise in Video Conferencing, IT Operations, AV/VC systems, Microsoft Teams, Zoom, and end-user technical support. Responsible for managing, supporting, troubleshooting, and maintaining video conferencing equipment and related IT services to ensure reliable and uninterrupted communication.

Key Responsibilities & Areas of Expertise:

• Video Conferencing & AV Support: Manage, configure, maintain, and troubleshoot Poly/Polycom video conferencing devices, including Poly Studio and related room systems, supporting meetings through Microsoft Teams Rooms and Zoom Rooms.
• Meeting & Event Support: Provide on-site and remote technical support for executive meetings, conferences, presentations, and virtual events, ensuring all audio, video, display, camera, microphone, and connectivity requirements are operational.
• System Monitoring & Maintenance: Monitor the health and performance of video conferencing devices, perform software/firmware updates, troubleshoot hardware and network-related issues, and coordinate with vendors for warranty and technical escalations.
• Video Recording & Production: Support video recording, meeting recording, basic video editing, and preparation of multimedia content for meetings, presentations, and organizational requirements.
• Computer Operations & IT Support: Perform computer operations, data entry, system maintenance, software installation, troubleshooting, and general technical assistance for end users.
• Graphics & Multimedia Design: Create and edit graphics, presentations, visual materials, and other digital content using appropriate design and multimedia tools.
• Inventory & Asset Management: Maintain accurate records of IT/AV equipment, accessories, and other technical assets; support inventory control, asset tracking, stock management, and equipment issuance/returns.
• Office & Administrative Support: Provide office assistance, documentation, coordination, scheduling support, data management, and general secretarial/administrative assistance when required.
• Vendor & Stakeholder Coordination: Coordinate with internal IT, network, facilities, and external vendors to resolve technical issues, arrange installations, upgrades, maintenance, and support services.
• Documentation & Reporting: Maintain technical documentation, service records, equipment inventories, activity reports, and troubleshooting information to support efficient IT operations.

Professional Objective:

• To pursue opportunities where I can apply and further develop my expertise in Technical Support, Video Conferencing & Audio-Visual Systems, IT Operations, Microsoft Teams, Zoom, Multimedia, Asset Management, and End-User Support, while contributing to organizational efficiency and delivering reliable, high-quality technical services.