نظارات المدينة تعلن عن وظيفة ممثل خدمة عملاء ضمن برنامج تمهير في الرياض

Company Description:

Almadina Optical Company is part of Almadina Holding Group, established in 1976.

We specialize in delivering creative and innovative optical solutions of the highest quality.

Website: https://almadinaopt.com/

Job Summary:

We are looking for a Customer Service Trainee to support our customers and meet their needs with professionalism and a positive attitude. The trainee will handle customer inquiries and complaints, and help retain customers and convert sales opportunities across multiple channels.

Key Responsibilities:

Front-End Customer Service

• Answer customer calls and inquiries.
• Receive customer complaints and follow up until closure.
• Respond to customers in writing across different communication channels.
• Manage and respond to customer inquiries and comments on Instagram, TikTok, and Google Maps.

Back-End Customer Retention & Conversion

• Contact customers with abandoned carts and work to convert them into completed orders.
• Reach out to customers who wish to cancel or return orders, understand the reason, and retain the order by offering suitable alternatives or solutions whenever possible.
• Follow up on cases that require persuasion to recover the sale opportunity.
• Report recurring customer feedback and issues that affect the purchasing experience.

Requirements:

• Diploma or bachelor's degree in marketing from an accredited university.
• Saudi national.
• Eligible for the Tamheer Program.
• Positive, friendly, and enthusiastic when dealing with customers.
• Attention to detail and ability to manage multiple tasks.
• Clear, pleasant voice suitable for phone communication.
• Good written and verbal communication skills.
• Fast learner, willing to be trained and developed.
• Ability to handle objections and complaints calmly and professionally.
• Good persuasion skills, with the ability to build customer relationships and keep them satisfied and loyal.