تفاصيل الوظيفة
تعلن شركة PULSE عن وظيفة أخصائي دعم العملاء (عن بُعد) في الرياض، المملكة العربية السعودية. نحن نبحث عن شخص ودود، يعتمد عليه، ويركز على خدمة العملاء للانضمام إلى فريقنا عن بُعد. يتم توفير التدريب والتوجيه للمرشحين المناسبين، ولا تشترط الخبرة السابقة في دعم العملاء.
المهام والمسؤوليات
- دعم العملاء: الرد على استفسارات وطلبات الخدمة بشكل احترافي وفي الوقت المناسب.
- مساعدة العملاء في الاستفسارات العامة المتعلقة بالحساب، المنتج، الخدمة، أو الطلبات.
- تقديم معلومات دقيقة باستخدام موارد الشركة المعتمدة، وتوجيه العملاء خلال خطوات استكشاف الأخطاء الأساسية.
- تصعيد المشكلات المعقدة أو الحساسة إلى عضو الفريق المناسب ومتابعة الطلبات المفتوحة عند الضرورة.
- التواصل عبر البريد الإلكتروني، الدردشة المباشرة، الهاتف، أو القنوات المعتمدة الأخرى، باستخدام الإجراءات والقوالب المعتمدة.
- توثيق تفاعلات العملاء بدقة في أنظمة الشركة، وتحديث الملفات وسجلات الدعم.
- الحفاظ على سجلات دقيقة للطلبات والحلول وأنشطة المتابعة، وتصنيف حالات الدعم وفقًا للإجراءات.
- تحديد اهتمامات العملاء وتحديد الخطوات التالية المناسبة باستخدام الموارد المتاحة.
- التنسيق مع الفرق الداخلية لحل المشكلات التي تتطلب دعمًا إضافيًا، مع إبقاء العملاء على اطلاع.
- أعمال إدارية: إدخال البيانات وتحديث السجلات، ومعالجة النماذج والطلبات الإدارية، وتحديث جداول المتابعة والسجلات الداخلية.
- التواصل المنتظم مع المشرفين وأعضاء الفريق، والمشاركة في الاجتماعات الافتراضية وجلسات التدريب.
الشروط والمتطلبات
- المؤهلات المطلوبة:
- شهادة الثانوية العامة أو ما يعادلها (GED).
- إلمام أساسي باستخدام الحاسوب.
- مهارات قوية في التواصل الكتابي والشفهي باللغة العربية (يفضل الإنجليزية أيضًا).
- أسلوب تواصل مهذب ومهني، ومهارات استماع وحل مشكلات جيدة.
- اهتمام كبير بالتفاصيل، ومهارات تنظيم وإدارة وقت جيدة.
- القدرة على اتباع السياسات والإجراءات المحددة، وتعلم أنظمة برمجية جديدة.
- القدرة على إدارة طلبات روتينية متعددة، والعمل بشكل مستقل في بيئة عن بُعد.
- اتصال إنترنت موثوق ومساحة عمل مناسبة عن بُعد.
- المؤهلات المفضلة (غير إلزامية):
- الخبرة السابقة ليست مطلوبة، لكن الإلمام بأي مما يلي قد يكون مفيدًا: خدمة العملاء، التواصل عبر البريد/الدردشة/الهاتف، Microsoft Office أو Google Workspace، أنظمة CRM أو منصات دعم العملاء، أنظمة التذاكر (ticketing/help desk)، إدخال البيانات، أعمال التجزئة أو الضيافة أو مراكز الاتصال، أدوات التواصل والتعاون عن بُعد. يمكن اعتبار الخبرات التطوعية أو التدريبية أو الأكاديمية ذات صلة أيضًا.
المهارات المطلوبة
- التركيز على العميل: الحفاظ على نهج مفيد ومهني لفهم احتياجات العملاء ومعالجتها.
- التواصل: شرح المعلومات بوضوح ومهنية عبر القنوات الكتابية والشفهية.
- حل المشكلات: تحديد المشكلات الروتينية، واستخدام الموارد المتاحة، وتحديد الخطوات التالية المناسبة.
- الدقة في التفاصيل: الحفاظ على سجلات دقيقة للعملاء ومراجعة المعلومات بعناية.
- التنظيم: إدارة طلبات العملاء المتعددة والمتابعات والمسؤوليات الإدارية.
- الصبر والاحترافية: البقاء مهذبًا ومتماسكًا عند مساعدة العملاء.
- التكيف: تعلم أنظمة ومنتجات وإجراءات وعمليات دعم جديدة بسرعة.
- السرية: حماية معلومات العملاء والشركة وفقًا للمتطلبات المحددة.
المزايا
- بيئة عمل عن بُعد بالكامل.
- تعويض تنافسي على مستوى المبتدئين.
- تدريب مدفوع الأجر عند الانضمام.
- فرص دوام كامل أو دوام جزئي (حسب الموقع والأهلية).
- جداول مرنة للوظائف المؤهلة.
- إجازة مدفوعة الأجر وعطلات الشركة.
- تأمين صحي وأسنان ونظر (حسب الأهلية).
- تطوير مهني وتدريب على المهارات.
- تدريب وتغذية راجعة منتظمة من المشرفين.
- فرص للنمو الوظيفي والتقدم.
- توفير المعدات اللازمة للعمل (حسب الحالة).
- فريق داعم عن بُعد.
عرض النص الأصلي للإعلان
Position Overview
We are seeking a friendly, dependable, and customer-focused Customer Support Specialist to join our remote team. In this role, you will assist customers with questions, account inquiries, service requests, basic troubleshooting, and general support while delivering a professional and positive customer experience.
You will communicate with customers through approved channels such as email, chat, phone, or support platforms while documenting interactions and coordinating with internal teams when additional assistance is required.
Previous professional customer support experience is not required. Training and guidance will be provided to qualified candidates.
This opportunity is ideal for individuals with strong communication skills, patience, attention to detail, and an interest in developing experience in customer service and business operations.
Key Responsibilities
Customer Support
Previous professional experience is not required. Familiarity with any of the following may be helpful:
Skills & Competencies
Customer Focus: Maintain a helpful and professional approach while working to understand and address customer needs.
Communication: Explain information clearly and professionally through written and verbal channels.
Problem Solving: Identify routine issues, use available resources, and determine appropriate next steps.
Attention to Detail: Maintain accurate customer records and carefully review information.
Organization: Manage multiple customer requests, follow-ups, and administrative responsibilities.
Patience & Professionalism: Remain courteous and composed when assisting customers with questions or concerns.
Adaptability: Learn new systems, products, procedures, and support processes.
Confidentiality: Protect customer and company information according to established requirements.
What We Offer
Depending on employment status, location, and eligibility, benefits may include:
You May Be a Strong Fit If You
Application Process
Interested candidates should submit an updated resume and complete the required application information.
Qualified applicants may be invited to participate in a virtual interview. Candidates may also complete a brief skills assessment covering customer communication, problem-solving, attention to detail, or basic computer proficiency.
Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.
Equal Opportunity Statement
We are committed to providing equal employment opportunities and maintaining a respectful, inclusive, and professional workplace.
Qualified applicants will be considered based on their skills, qualifications, experience, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.
We are seeking a friendly, dependable, and customer-focused Customer Support Specialist to join our remote team. In this role, you will assist customers with questions, account inquiries, service requests, basic troubleshooting, and general support while delivering a professional and positive customer experience.
You will communicate with customers through approved channels such as email, chat, phone, or support platforms while documenting interactions and coordinating with internal teams when additional assistance is required.
Previous professional customer support experience is not required. Training and guidance will be provided to qualified candidates.
This opportunity is ideal for individuals with strong communication skills, patience, attention to detail, and an interest in developing experience in customer service and business operations.
Key Responsibilities
Customer Support
- Respond to customer questions and service requests in a professional and timely manner.
- Assist customers with general account, product, service, or order-related inquiries.
- Provide clear and accurate information using approved company resources.
- Guide customers through basic troubleshooting or standard procedures.
- Help resolve routine concerns while maintaining a positive customer experience.
- Escalate complex or sensitive issues to the appropriate team member.
- Follow up on open requests when necessary.
- Maintain a helpful, respectful, and professional approach during customer interactions.
- Communicate with customers through email, live chat, phone, or other approved channels.
- Respond using established procedures, templates, and company guidelines.
- Ask appropriate questions to understand customer needs.
- Provide clear instructions and next steps.
- Maintain professional written and verbal communication.
- Handle multiple conversations or requests while maintaining accuracy.
- Route inquiries to the appropriate department when necessary.
- Document customer interactions accurately in company systems.
- Update customer profiles, notes, and support records.
- Maintain accurate records of requests, resolutions, and follow-up activities.
- Review information for completeness before closing support requests.
- Categorize and organize support cases according to established procedures.
- Protect confidential customer and company information.
- Identify customer concerns and determine appropriate next steps.
- Use available resources to resolve routine questions and problems.
- Research basic account or service information when authorized.
- Coordinate with internal teams to resolve issues requiring additional support.
- Escalate technical, billing, account, or policy-related concerns appropriately.
- Keep customers informed when additional review is required.
- Follow established procedures for complaints and service concerns.
- Perform routine data entry and record updates.
- Maintain customer contact information and support documentation.
- Process basic forms and administrative requests.
- Update spreadsheets, trackers, and internal logs when assigned.
- Assist with organizing customer-related documentation.
- Support additional customer service and administrative projects as needed.
- Communicate regularly with supervisors and team members.
- Participate in virtual meetings, training sessions, and coaching.
- Provide updates regarding unresolved customer requests.
- Ask for assistance when procedures or instructions are unclear.
- Share recurring customer concerns with appropriate team members.
- Collaborate with colleagues to maintain consistent service standards.
- High school diploma, GED, or equivalent.
- Basic computer proficiency.
- Strong written and verbal communication skills.
- Professional and courteous communication style.
- Good listening and problem-solving abilities.
- Strong attention to detail.
- Good organizational and time-management skills.
- Ability to follow established policies and procedures.
- Ability to learn new software and customer support systems.
- Ability to manage multiple routine requests.
- Ability to work independently in a remote environment.
- Dependable and professional work habits.
- Ability to handle confidential information responsibly.
- Reliable internet connection and suitable remote workspace.
Previous professional experience is not required. Familiarity with any of the following may be helpful:
- Customer service or customer support.
- Email, chat, or phone-based communication.
- Microsoft Office or Google Workspace.
- CRM or customer support platforms.
- Ticketing or help desk systems.
- Data entry and administrative support.
- Retail, hospitality, call center, or service-related work.
- Remote communication and collaboration tools.
Skills & Competencies
Customer Focus: Maintain a helpful and professional approach while working to understand and address customer needs.
Communication: Explain information clearly and professionally through written and verbal channels.
Problem Solving: Identify routine issues, use available resources, and determine appropriate next steps.
Attention to Detail: Maintain accurate customer records and carefully review information.
Organization: Manage multiple customer requests, follow-ups, and administrative responsibilities.
Patience & Professionalism: Remain courteous and composed when assisting customers with questions or concerns.
Adaptability: Learn new systems, products, procedures, and support processes.
Confidentiality: Protect customer and company information according to established requirements.
What We Offer
Depending on employment status, location, and eligibility, benefits may include:
- Fully remote work environment.
- Competitive entry-level compensation.
- Paid onboarding and training.
- Full-time and part-time opportunities.
- Flexible scheduling for qualifying positions.
- Paid time off and company holidays.
- Health, dental, and vision benefits where applicable.
- Professional development and skills training.
- Regular coaching and performance feedback.
- Career growth and advancement opportunities.
- Company-provided equipment where applicable.
- Supportive remote team environment.
You May Be a Strong Fit If You
- Enjoy helping people and solving problems.
- Communicate clearly and professionally.
- Are patient, dependable, and organized.
- Have strong attention to detail.
- Are comfortable using computers and learning new software.
- Can manage multiple customer requests efficiently.
- Work effectively and independently in a remote environment.
- Remain professional when handling challenging situations.
- Follow procedures while using good judgment.
- Are interested in developing a career in customer support, administration, or business operations.
Application Process
Interested candidates should submit an updated resume and complete the required application information.
Qualified applicants may be invited to participate in a virtual interview. Candidates may also complete a brief skills assessment covering customer communication, problem-solving, attention to detail, or basic computer proficiency.
Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.
Equal Opportunity Statement
We are committed to providing equal employment opportunities and maintaining a respectful, inclusive, and professional workplace.
Qualified applicants will be considered based on their skills, qualifications, experience, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.
المصدر: LinkedIn - أُضيفت للموقع في 11 سبتمبر 2026
رقم الإعلان لدى المصدر: 4466017675
رقم الإعلان لدى المصدر: 4466017675
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