وظيفة أخصائي سفر وسياحة شاغرة لدى Fursan Travel بمنطقة المدينة المنورة

Position: Travel & Tourism Specialist (TTS)

Experience: 5+ years

Location: Madinah

Focus: Ticketing • Leisure • Holiday Packages • Retail Sales • Customer Service

Job Purpose:

The Travel & Tourism Specialist is responsible for providing professional travel services to retail customers, managing end-to-end bookings, and maximizing sales opportunities while delivering a high level of customer service.

Key Responsibilities:

• Handle customer inquiries and provide suitable travel solutions based on customer requirements and budget.
• Book and issue domestic and international flight tickets using GDS and other booking platforms.
• Manage hotel reservations, holiday packages, transfers, car rentals, travel insurance, and other travel services.
• Prepare and sell customized leisure and holiday packages.
• Handle ticket changes, cancellations, refunds, and reissues according to airline policies.
• Promote Fursan Travel products, packages, and special offers to maximize sales.
• Achieve assigned monthly sales and revenue targets.
• Identify opportunities for cross-selling and upselling additional travel services.
• Maintain accurate customer and booking records.
• Follow up with customers before and after booking to ensure service satisfaction.
• Coordinate with airlines, hotels, suppliers, and internal departments when required.
• Ensure compliance with company procedures, payment policies, and service standards.
• Support walk-in, telephone, WhatsApp, and online customer inquiries.

Requirements:

• Minimum 3 years of experience in travel and tourism / travel agency operations.
• Strong experience in air ticketing and leisure travel.
• Good knowledge of GDS systems such as Amadeus or Sabre.
• Strong knowledge of international destinations, airlines, hotels, and holiday packages.
• Experience in ticketing, reissue, refund, and fare rules.
• Strong sales and customer-service skills.
• Good communication skills in Arabic and English.
• Ability to work under pressure and achieve monthly sales targets.
• Previous experience in the Saudi travel market is preferred.