وظيفة قائد تسليم العملاء شاغرة لدى Hanson Search في الرياض

Job title: Client Delivery Lead

Location: Riyadh, Saudi Arabia

About the opportunity

Hanson Search is partnering with a new research-based, strategy-led marketing consultancy launched in Riyadh with strong group backing. The business will work through a core team and an extended network of specialist partners and freelancers, serving Saudi and international brands.

The role

A founding operations role for someone who makes great work happen behind the scenes. You will build and run how the agency delivers: workflows, resourcing, budgets and the partner and freelancer network, so every client project is delivered on time, on budget and to a high standard.

Key responsibilities

• Operating model and workflows: design, implement and manage the end-to-end process from scoping through resourcing, delivery, quality assurance and project closure, across internal and external teams.
• Integrated technology and systems: lead the selection, implementation and adoption of the agency's technology stack, connecting CRM, project and resource management, finance and reporting.
• Build, borrow, buy decisions: decide with the leadership team what to keep in-house, access flexibly or procure.
• Partner and freelancer ecosystem: build and manage a network of specialist agencies, production partners and freelancers, including standards, rates and performance reviews.
• Resource and capacity management: maintain a single view of demand, skills and capacity, and assemble fit-for-purpose project teams.
• End-to-end delivery: own portfolio-level delivery, managing milestones, risks, scope changes and quality across all teams.
• Operational intelligence: build dashboards for delivery, capacity and budget variance, and apply automation and AI to reduce friction and improve delivery.

What we are looking for

• Significant operations, integrated delivery or programme management experience in a marketing, creative, digital or comparable professional-services business.
• A zero-to-one builder: has established an operating model, workflows and management systems from scratch or through a major transformation.
• Technology and AI fluency: has selected and implemented connected business systems and applied practical automation and AI. Software engineering expertise is not required.
• Ecosystem orchestration: Proven ability to build and manage agency, specialist and freelancer networks. Strong judgement on sourcing, partner selection, commercial negotiation, performance management and continuity planning.
• Strong scoping, capacity planning and project governance, and understands project economics and value-based pricing.
• Saudi or GCC experience is an advantage, combined with international operating standards.

What is on offer

A founding leadership role in a new consultancy, a competitive package with performance bonus, and benefits including housing, medical, transportation and fuel allowances.

How to apply

Apply via LinkedIn or contact Hanson Search in confidence.