وظيفة أخصائي أول في إصلاح الصدمات لدى سير في الرياض

Job Details

Job Title

Senior Specialist, Collision Repair

Job Code

04-029

Division

Commercial

Job Grade

6

Department

Aftersales

Direct Manager

Manager, After Sales Service Operations

Section

Service Operations

Job Purpose

To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.

• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.

• Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.

• Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.

• Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.

• Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.

• Support diagnosis of technical issues and escalate unresolved cases to technical support when needed.

• Support customer service by resolving complaints and ensuring high levels of customer satisfaction.

• Certifying third-party body & paint workshops based on technical and operational criteria.

• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution

• Ensure proper maintenance and safety compliance of all workshop tools and equipment.

• Ensure all workshop staff are trained on standard operating procedures and dealership systems.

Education

Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.

Experience

3 years of minimum experience in a similar role within an automotive dealership or body and paint operations.

Competencies

Core Competency

Definition

Competency Level Required

1. Collaboration

Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes.

Applying

1. Innovation

Generates or facilitates the generation of new and technology-enabled ideas, methods, products, or solutions, take initiatives to venture into untapped opportunities.

Applying

1. Results Driven

Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work related and career goals.

Applying

1. Adaptability and Resilience

Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities.

Applying

1. Customer Focus

Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations.

Applying

Technical Competency

Definition

Competency Level Required

1. TBD

Version Number

Prepared by

Date

1.0

Said Alghamdi

10.June.2026

Reviews and Approvals

Validated by

Date

Title

Raghad Alhurair

11..June.2026

Senior Specialist, Organization Development and Planning

Approved by

Date

Title

Ahmed Taha

11..June.2026

Director, After Sales

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.